IT Technical Support Analyst

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IT Support / Systems Administration / Servers / Networking / Permanent / Coventry / Midlands

My marketing leading, global client is looking for an experienced and passionate IT Technical Support Analyst to join their specialist IT Team in their Midlands office in Coventry.

The IT Technical Support Analyst will perform the installation, repair and preventative maintenance of servers and edge of network devices and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices.

Key responsibilities:

*Prepare desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation.

*Ensure Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.

*Set up and configures appropriate hardware and software for new team members as secondary analyst.

*Perform routine maintenance (e.g. patch application, disk maintenance, array controllers) on the Local Area Network (LAN) Server estate.

*Builds and configures infrastructure underpinning LAN services.

*Responds to moderately complex technical issues surrounding server/desktop/laptop, Microsoft Operating Systems, and/or installed software and follows through to appropriate resolution.

*Prepare information and reports on LAN capacity and performance.

*Assist with adherence to technology policies and compliance with all security controls.

*Ensure that allocated work queues are monitored and actioned in an appropriate timescale while assigning tickets accordingly with appropriate prioritization and personally responding to the higher priority issues.

Key skills and experience required:

*Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered

*Experience in an IT Server, Network, and/or PC Support environment, or experience in an IT customer support environment will be considered

*Experience with VMware or virtualization

*Experience managing of Active Directory / GPO and Exchange 2013

*Experience of supporting call centre applications

*Experience supporting Avaya phone system (CMS & Site Admin)

The role will be 37.5 hours per week and will cover 07:30-18:00 on a rota basis.

This is a great opportunity to join an established organisation during an exciting period of change. The salary on offer for this role is £30,000-£35,000 plus an excellent benefits package.

Please apply ASAP to be considered.

IT Support / Systems Administration / Servers / Networking / Permanent / Coventry / Midlands

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.