Product Support Specialist 

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Product Support Specialist 

London, E14 

£Competitive Salary Plus Benefits 

With a strong focus on customer service, teamwork and continuous improvement, our client is an internationally successful information, software and service provider. Serving customers from an array of industries, our client provides solutions to help them make critical decisions with confidence. 

They are now seeking a Product Support Specialist to join their highly skilled team in London and support their exceptional software solutions. 

Driven by a strong set of values, our client provides an incredible working environment for their workforce, opportunities to thrive and teams of experts who have the chance to help save lives. 

So, if you are a technical support professional with some language skills, this is an outstanding opportunity to further develop your career, grow and advance your skills. Don’t miss out, apply today. 

As a Product Support Specialist, you will be challenged to provide customers with the high levels of support and service they require and have come to expect. 

Working in both a pre and post-sales support capacity, you will be supporting software applications through analysis and problem solving. You’ll take ownership of each issue and manage them through to resolution, liaise with other departments and fully diagnose end-user and administrator problems that have been submitted from the world-wide support group. 

The role will entail: 

- Recording activities on call logging systems to enable progress to be tracked 

- Working on technical projects and taking on varied responsibilities 

- Responding to queries and issues within benchmarked response times 

- Completing ongoing training to maintain your knowledge 

To be considered, you will need: 

- Proven experience within a technical support role 

- Experience with MS Office Applications 

- HTML, TCP/IP, Proxy and Networking experience 

- Basic UNIX and Windows OS experience 

- Salesforce Service Cloud experience 

- Knowledge or experience of Library Sciences or the medical technology/information industry 

- Fluency in English and, ideally another European language 

- A degree level qualification (or equivalent) 

Enthusiastic, positive and customer focused, as a Product Support Specialist, you’ll also be communicative and well-presented, ideally with a joyful and friendly disposition. 

To apply for the role of Product Support Specialist, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Product Support Specialist, Product Support Advisor, Pre-Sales Support Consultant, Library Sciences Support Advisor, Medical Technology Support Associate, Information Services Support Advisor, Technical Support Advisor, Technical Support Consultant.