1st Line & 2nd Line Support Technician
Recruiter
Net Recruit.co.uk Ltd
Listed on
13th March 2018
Location
Solihull
Salary/Rate
£16000 - £22000
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Position: 1st & 2nd Line Support Technician (Helpdesk)Location: Solihull, Birmingham
Salary: £16,000 - £22,000 DOE + Benefits
The Company:
Our client is a leader in offering EPoS solutions that helps businesses to grow. They also offer an exceptional IT Support service, ensuring that their clients’ systems and software is running around the clock.
As a dynamic, and rapidly growing organisation, they now have a fantastic opportunity for a 1st & 2nd Line Support Technician to join them.
The 1st & 2nd Line Support Technician (Helpdesk) Role:
Working within the Technical Support Team, the 1st & 2nd Line Support Technician will be responsible for the following duties;
Ticket Issue ManagementDesktop and Laptop Installation & ConfigurationsDay to day support tasks to our client’s EPOS softwareConduct on site application training on our clients’ EPOS ProductsInstall and configure EPoS SystemsOperation system installation and configurationTo grow your knowledge of hardware, software and networking solutions, including gaining detailed knowledge of our productsCustomer trainingeducation Skills & Experience Required:
Good Knowledge of Microsoft Windows XP, 7, 8, 8.1, 10Good knowledge of computer componentsAbility to configure and maintain networking hardware Understanding of computer hardware diagnosis and repair Firewalls and NATEffective communicator (written and verbal)Ability to work under pressureVery customer focused with a calm and clear support mannerMust have full driving licence, with flexibility to travel (sometimes at short notice) In return, the 1st & 2nd Line Support Technician can expect;
Competitive Salary (£16,000 - £22,000 DOE)Pension PlanExcellent working environment, with fantastic career opportunities within a growing company What’s Next?
If you are interested in this 1st & 2nd Line Support Technician position, simply submit your CV via the button shown, and we’ll be in touch.
Keywords: 1st Line Support, 2nd Line, Analyst, IT Technician, Helpdesk, Service Desk, Technical Support, XP, Network, Firewall, Solihull, Birmingham
This vacancy is being advertised by Net-Recruit.
