ITC Trainer / IT Tutor / IT Coach / IT Instructor

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Job Title: ICT Trainer

Location: Northenden, Manchester

Salary: £25,000 Dependent on experience.

Job type: Contract (6 Months - Maternity Cover)

The Company is a top 200 Law firm that specialises in personal injury. They cover every area of personal injury including public liability, occupier's liability, road traffic accidents, employer's liability, industrial disease, serious injuries and clinical negligence matters.

The Company is LEXCEL and Law Society accredited and is a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of their Partners are members of the Law Society Specialist Personal Injury Panel and one of them is a member of the Law Society Specialist Clinical Negligence Panel.

They are currently looking for 6 months maternity cover for the role of IT Trainer. The role of the IT Trainer is to deliver high quality training to staff of all levels and to actively promote the use of different IT know-how. You will design and deliver IT Training courses to all users within the firm, with a focus on induction training.

Key Requirements

* Deliver induction training on the use of Proclaim, Microsoft Office packages, the company Intranet, the Avaya phone system and other deployed software to all new starters plus role specific software as relevant.

* Deliver a program of continuous training to existing staff in line with identified training requirements and newly introduced features of existing systems.

* Deliver training and guidance on the use of Business Intelligence tools to aid strategic and performance management.

* Identify IT training needs through working with Senior Management and the internal IT and Development teams.

* Attend all training meetings with HR and the Training Partner and report on current projects and issues.

* Participate in user group meetings where required to understand the business and user needs to be delivered from both systems improvements and training.

* Produce new IT training material and review/update existing IT materials to support embedding of delivered training.

* Monitor the feedback given on courses and make relevant changes.

* Maintain the training records as to attendance.

* Report to Management where further training requirements may be identified for individual or teams of staff.

* Assist where required with the testing of new developments to the Proclaim system.

* Participate where required in evaluations of new software for ease of use.

* Exploring features of existing software that may be unfamiliar to current users.

The Candidate:

Personal Specification

* Experience of composing and delivering training, either one to one, through workshops or presentations.

* Able to present information to others in a clear and concise manner.

* Excellent communication skills.

* Organisational skills and the ability to plan ahead and manage time.

* The ability to encourage and motivate people.

* Ability to tailor training packages to the level of the trainee group or individual as necessary.

* An aptitude for learning new systems and processes quickly.

Essential Skills

* Knowledge of the Proclaim case management system.

* Familiarity with Windows 7 or later.

* Strong technical skills using Microsoft Office 2016.

Desirable Skills

* Completion of Eclipse Legal Systems relevant Proclaim training courses.

* Experience of Digital Dictation and Speech Recognition software.

* Experience of accounting software e.g. Sage, Proclaim Accounts.

* Experience of Select HR / Access group

* Advanced technical skills in Microsoft Excel.

Benefits:

* Hours will be 8:30am to 5.30pm with an hour for lunch. However these hours are negotiable and the Company would also consider part-time (pro rata).

* Holiday Entitlement 20 days and rising by one day every year for the first 3 years to 23 days excluding office closure over Christmas.

* Death In Service - 2 x salary based on annual salary only - eligibility commences when you join the company.

* Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue.

* Employee Assistance Programme which offers 24 hour helpline, Legal info and CBT - available immediately.

* Free fruit delivered twice a week.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer will also be considered for this role.