Level 2 - IT Support Engineer


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

13th March 2018

Location

Shoreham-By-Sea

Salary/Rate

£25000 - £28000

Type

Permanent

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This company is a leading managed IT services and network support provider based at Shoreham Airport. Their clients range from SME's in the South, to much larger clients based in London, and a far a field as Wales and Nottingham.

As a business they are committed to delivering exceptional customer service and the successful candidate must understand the importance of customer-oriented, proactive and responsive support services.

This is a fast growing business and they are ready to expand their technical team by employing a Level 2 engineer.

Job responsibilities

As a Level 2 IT Support engineer you will have 4+ years experience

- Strong technical troubleshooting skills, perseverance and patience.

- Provide remote Second-level desktop / network support to all customers.

- Software/hardware support, installation and troubleshooting

- Configure routers and access points to customer specification

- Support of numerous business applications including , Windows 7 / Server 2008 & later, Exchange Office 2007+ and O365

- Take technical escalations from first level support ranging from desktop support to network troubleshooting.

- Respond promptly to customer support issues while keeping detailed case notes.

- Manage escalated issues and collaborate with other internal departments to expedite resolution.

- Network installations (TCP/IP), support and usage

- Create, maintain and improve processes and procedures for diagnosing and resolving IT issues.

- Client onsite support

- Backup/Restores

- Configuration of Cisco routers & switches

- Configuring, updating and supporting VOIP solutions

- Excellent on time and attendance record.

- Self-motivated with the ability to dive right in, be effective and make a difference.

- Driver with access to own vehicle

Technical Experience

- Experienced in VOIP technology including SIP, RTP, QoS & deployments.

- Expert in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, -

- Switches, PBX deployment, TCP/IP (IPv4), DNS, xDSL setup and troubleshooting.

- Networking, IT or telecommunications certification is a plus - Cisco CCNA or equivalent is desirable.

- Experience with WLR3 would also be helpful

- Experience configuring, updating and supporting cloud hosted VOIP solutions

- Microsoft - Server 2008 - 2016 (AD,DNS,DHCP,Group Policies), Exchange 2007, Exchange 2010, Windows 7 & 10.

- Cloud: desirable: Meraki, MimeCast, Google Apps / GSuite

In return for your commitment, you will receive a competitive salary with no restrictions on growth, 28 days holiday (including bank holidays), a pension contribution (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development. You will be joining a happy, loyal, hard working team, with entrepreneurial flair and dedication to making the business grow (who also love to laugh and have lots of fun!)

Hours of work

40 hrs p/w - 09:00 - 17:00 initially

May go to shift patterns: 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00

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