Software Support Engineer

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The Opportunity

Joining our client’s team, you have an opportunity to work with the best developers on the market. You will have access to new technologies and tools while working with dispersed teams across Ireland and their head office in the US.

#KultureKode

A leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. An award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, strategic approach to recognition programs. Funky new offices in Dublin 12, amazing benefits and multicultural environment.

The Role

Prioritize and troubleshoot multiple production issues on client's SaaS Platform.

Work closely with our Customer Success Managers and Customer Service teams to log accurate Customer Tickets/ Issues. Keep them updated at different stages, allowing them to give timely and updated status updates.

Liaise with our Development, Systems, DevOps DBA, QA and other teams to fix production issues, to agreed SLA's.

Implement any customer change requests. (You'll need good SQL skills).

Make sure you accurately document solutions in our incident tracking system. You’ll also need to clearly communicate these on time, to internal teams and customers.

Tech Stack

SQL, Oracle Databases, Linux, Java, XML, HTML, TCP/IP, Splunk, SSH etc.

Apply

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