Helpdesk - IT Support - London

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Job Title: Junior Helpdesk IT / Telephony Support

Location: SE1 (Waterloo, Elephant & Castle, Southwark, Lambeth North stations)

Experience: IT Helpdesk / Fault Logging

Benefits: Basic salary £18,000 - £23,000 (neg dep on exp)

Our client, a City of London based specialist, dynamic & growing Telecommunications & IT Company, who supply, install, support and maintains state-of-the-art Voice, VOIP and Data solutions are now seeking a Junior IT / Helpdesk Engineer to join the team. This is a Junior role, the successful candidate will have worked on a Helpdesk in IT or Telecoms or completed a technical apprenticeship and be looking for a career move. You will need an excellent telephone manner (professional, clear), excellent listening and communication skills. This role offers excellent training, career and salary progression opportunities.

This role is 90% office based & 10% visiting customers within the London area. IThis an opportunity to join a dynamic company and develop your skills further.

Duties and Responsibilities

A support desk oriented role; supporting Avaya IP Office Systems, WAN & SIP connectivity and other IT services:

*Resolving faults and actioning change requests raised by clients;

* Out of hours support on a scheduled rota;

*Assisting with installations and deployment.

Essential Competencies

*Strong attention to detail;

* The ability to communicate and work collaboratively with colleagues;

*Communicate effectively with clients and deliver exceptional customer service;

*Able to work in a high pace environment and cope under pressure;

*Able to work in a team;

*Punctual and flexible;