Change and Release Deployment Manager

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Change and Release Deployment Manager

5 Months

£275p/d

Erskine

ROLE SUMMARY:

The RCD Change and Release Deployment Manager will be responsible for all changes to the Non-Production Environments ensuring that appropriate authorisation is obtained before any change is deployed and to control the lifecycle of all Changes. The primary objective of Change and Release Deployment Management is to enable beneficial Changes to be made, ensuring they are tested to ensure there is minimum disruption to IT services when they are deployed to the Production Environment. The planning and controlling the movement of Releases to test and live environments.

His primary objective is to ensure that the integrity of the live environment is protected and that the correct components are released.

DETAILED JOB DESCRIPTION:

* Ensures that the Change Management process is being adhered to for a given Customer

* Ensures that the change is coordinated through its lifecycle

* Manages the inter?dependencies of RFCs

* Maintain (and create where necessary) the process collateral (policy, process, procedures templates etc.)

* Performs preliminary evaluation and clarification of the request, and ensure the Change is authorized

* Identifies Changes which may be considered Release candidates

* Evaluates the Change and Release and Deployments plans for completeness prior to Change Advisory

* Board (CAB) review. This includes validating that all documentation and information associated with the various phases of the Change are complete and available.

* Documents and communicates Non-Production CAB agenda and subsequent minutes.

* Ensures process adheres to HP's Policies, Process and Procedures

* Liaise with Change Management to obtain approval for planned scope, plus deployment plans with their associated roll out schedules

ESSENTIALS SKILLS/QUALIFICATIONS:

* Good interpersonal skills

* Ability to communicate with a wide cross section of users and adjust engagement style to suit the circumstances

* Strong team player, capable of working as part of a virtual and logical team and independently as circumstances dictate

* Demonstrable working knowledge and understanding of the range of Service Operations and Service Management processes

* Customer/Vendor Management, escalation management, customer relationship-building

* In-depth understanding of technology in direct responsibility

* General understanding of related technologies

* Strong MS Office skills e.g. Excel, Word and Project

* Sound decision-making skills

* Previous Customer Service experience.

* Good motivational skills

* Excellent understanding of all ITIL processes, including all Service Management disciplines

DESIRABLE SKILLS/QUALIFICATIONS

Qualified to ITIL v3 Foundation standard

Working Knowledge/experience of HP Service Manager 7 or 9