Microcomputer Technician

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Onsite Technician - Microcomputer

We have an opportunity for an experienced Onsite Microcomputer Technician to join the Employed Consultant team here at Experis.

The role;

* Diagnose and solve microcomputer incidents in the workplace, therefore must be able to be to be autonomous in this type of function,

Responsibilities

* Ensure that incidents are responded to according to contractual SLAs/KPIs and agreed standards and procedures,

* Ensure incident records are updated regularly,

* Participate in all relevant training and also provide training and coaching on technical issues where necessary,

* Respond to escalated, complex and high impact calls in a timely fashion,

* Escalate complex incidents and requests to the relevant escalation point as required,

* Manage the basic configuration of front and back office applications,

* Carry out allocated support tasks and support any new monitoring or support requirements,

* Take VIP calls via a dedicated VIP line and log new incidents in the appropriate manner,

* Create and manage scheduled and one-off call reports,

* Adhere to effective and efficient service management policies, and to technology standards as implemented and enforced,

* Monitor own workload to ensure calls are updated when a resolution is not immediately available,

* Support telephone ingress in line with S1 during periods of high call volumes.

Required Skills

* Minimum of 2 years' experience in a microcomputer technician role,

* Technical skills - Wintel, Citrix, lotus notes, mail tools, diagnosing incidents,

* Ability to communicate effectively, both verbally and in writing, at all levels with a customer's organisation,

* Ability to build and maintain positive relationships whilst providing support and guidance to maximise team performance,

* Common recruitment applications, services and suppliers,

* ITIL Foundation v3.