Unix and Storage Technical Support Engineer

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Location: Kildare

Salary: Negotiable Day Rate Contract

Contract Type: 3 - 12 Months

Start Date: Up to 1 Months Notice Period Accommodated

UNIX AND STORAGE TECHNICAL SUPPORT ENGINEER

Alternative Titles: Unix Engineer, Linux Engineer, Storage Engineer

Our client a global Information technology giant is seeking an experienced Unix and Storage Technical Support Engineer to join their team on an initial contract basis but there is potential for these roles to go permanent. My client is looking for candidate to provide deep technical support for servers running Redhat Enterprise Linux 6/7, Unix and 3PAR storage arrays.

As part of this team you will require to become part of an on-call roster and to be available to work shift hours

Unix and Storage Technical Support Engineer KEY Responsibilities:

* To deliver a support service in Ireland. This will encompass:

* Incident resolution

* Problem determination

* Root cause analysis

* To contribute to and develop the expertise of the team and to share it with the other support teams

* To take part in projects linked to Service Quality Improvement and Business growth.

* To represent the Unix and Storage team and be one of the main linkage with other teams and Service Providers.

Unix and Storage Technical Support Engineer ESSENTIAL Requirements:

* RedhatUnix troubleshooting methodology: Certification an advantage

* Experience supporting Storage Arrays and SAN switches

* Strong technical knowledge in:

* Performance monitoring tools,

* UnixLinux Server administration,

* Server architecture including Blade systems and interconnects,

* Linux Server installation and configuration,

* Scripting - Shell, Perl, Python

* SCSI and Storage technology - Good theory & hands on knowledge;

* Networking - TCP/IP

* Managing discs and logical partitions

* Redhat Cluster ServicesServiceguard

* Hadoop Data analytics administration

* Storage array and SAN switch management - upgrades, reporting, analysing performance issues

* Excellent communication skill: Oral and written - English

* Customer and service orientation

* Ability to operate well in an international environment

* ITSM knowledge

* Extensive previous Tech Support experience.

* Must possess very good experience with various computer peripherals and applications.

* Must possess very strong problem solving and resolution experience.

* Must be very customer oriented and focused on meeting the customer's needs.

* Must have very good verbal and written communication skills in English.

* Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.

* Experience in installation and configuration of PCs, servers, hardware, software, etc.

* Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.

Unix and Storage Technical Support Engineer DESIREABLE Requirements:

* Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.

* Certifications such as Redhat, Unix, Storage, Hadooop, Cisco or similar certifications would be preferred.

* Desirable experience in project delivery.

* Networking

* 3PAR Peer Persistence

* Vmware SRM failover

* Blade Enclosures