Systems Operations Manager
||£45000 - £49000
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As part of our expansion of the Digital and Technology division we are looking for an experienced Cloud Operations Engineer, who has significant experience in the deployment and management of applications & infrastructure within public cloud (AWS / Azure), orchestration, configuration management and automation techniques.
This role will require the post-holder to manage public cloud applications & infrastructure ensuring networking, security, capacity planning and performance are managed effectively and appropriately across Age UK.
Responsible for the continuous improvement of Age UK’s DevOps processes
Contribute to a technology strategy adopting a cloud first approach to infrastructure and hosting
Provide 2nd / 3rd line support for application and infrastructure issues
Oversee third-party SaaS and PaaS operations
Lead complex troubleshooting and resolve critical or escalated technical issues, working with external suppliers and developers
Develop and manage processes, procedures, technical designs and system documentation
To monitor systems and solutions, creating reporting processes to allow the business to evaluate performance and utilisation of services
To ensure that Age UK is compliant with Data Protection / GDPR policies on data access
Broad experience in IT or application development
Hands-on experience with AWS, including AWS Certification strongly preferred
Cost optimization on AWS
Managing IT services in a ITIL environment.
Managing and supporting applications and infrastructure in a complex IT environment.
Working with both internal teams and outsource suppliers.
Skills & Knowledge
Continuous Integration tooling such as Jenkins or Bamboo, and development tooling, including Jira and Git
Configuration management tooling such as Chef or Puppet
Orchestration tooling such as Terraform or CloudFormation
ADFS / SAML integration and Active Directory / LDAP
REST based web services
MS SQL and MySQL experience
Developing and supporting shared services
Windows system administration, ideally including PowerShell scripting
Windows Server, IIS, DFS, AD
Application Performance Monitoring (APM)
Application operations, including Incident, Change, Security and Capacity Management
Understanding of software development lifecycle / agile processes
Good understanding of application-level networking (Layer 3 and above)
Experience of working with both internal teams and outsource suppliers
Good communicator with strong negotiation and influencing, especially where communicating technical issues or solutions to non-technical colleagues
Occasional travel to sites outside of London to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
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