IT Support Team Leader, 2nd Line, Server, Active Directory, VMWare


Premium Job From Haybrook IT Resourcing

Recruiter

Haybrook IT Resourcing

Listed on

6th March 2018

Location

Swindon

Salary/Rate

£20000 - £22000

Salary Notes

(Shift Pattern) + Great Benefits Incl. Training and Progression

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

IT Support Team Leader, 2nd Line, Server, Active Directory, VMWare

Are you looking to gain valuable experience in the IT industry in an IT Support Team Leader position?

If so, then this IT Support Team Leader role may be just the opportunity for you to continue to grow your career path in IT and gain some great skills and experience!

The IT Support Team Leader will be joining a friendly team in a staff-centric company based near Swindon. The IT Support Team Leader will assist and oversee technical support including providing telephone and email based support, logging and tracking information to ensure service requests and incidents are resolved in line with customer Service Level Agreements (SLA’s). This is an opportunity for an IT Support Engineer to make the step up into an IT Support Team Leader role and gain experience supporting Windows 7/8 environments and have wider technical exposure into networking, virtualisation, hardware and software support.

The ideal IT Support Team Leader will be passionate about IT and technology and have good verbal and written skills. This is an exciting opportunity in an established and growing service delivery company with a strong commitment to staff training and development. More information regarding the skills, technologies and responsibilities can be found below:

Technical Experience - Ideally experience on a Service Desk supporting the following technologies:

                                                   Windows 7 & 8 (For end user compute)

                                                   MS Windows Server 2008/12

                                                   Windows Active Directory

                                                   RHEL 6 & 7 (RedHat Enterprise Linux)

                                                   BMC Remedy (Incident, Problem, Service Request & Change)

                                                   Solarwinds NPM, NCM & SAM

                                                   VMWare vSphere 5.x & 6.x

                                                   EMC Storage & Backup

                                                   Cisco, Juniper & Fortinet Network Devices

Main Duties and Responsibilities of this IT Support Team Lead role include:

                                                   Work as part of the 24x7 Shift system on the IT Service Desk

                                                   Answer calls & e-mails from our customers on the IT Servicer Desk when workloads are high or during any reduced staffing levels

                                                   Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated.

                                                   Coach, develop and motivate colleagues, offering training sessions to address gaps in capability.

                                                   Support the Service Desk Manager with people management activities such as the PDP process and managing staffing levels (Leave & Training)

                                                   Ensure that all staff comply with company and department policies and procedures, to include being available to help address personal issues that may affect performance at work and highlight to the Service Desk Manager where appropriate.

                                                   Act as a point of escalation for queries from colleagues and as part of the Major Incident process.

                                                   Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs.

Desirable

                                                   Experience in working within an ITIL environment

                                                   Experience supervising a team

This new IT Support Team Leader position is based near Swindon, easily commutable from Oxford, Witney, Swindon, Shrivenham, Farringdon, Cirencester, Newbury, Reading and many others. As there is some travel to client sites, a car and UK driving licence is required.

Typically, this position could be suitable for a range of current or aspiring IT professionals including IT Support Engineers, IT Analysts (Service Desk and Helpdesk), IT Apprentices, Senior IT Support and many more.

So if this new role is of interest please apply today for immediate consideration!

IT Support Team Leader, 2nd Line, Server, Active Directory, VMWare

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: