NOC Team Leader - ISP, Fibre Optic, Broadband Networks & Telco


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

1st March 2018

Location

London

Salary/Rate

£50000 - £50000

Type

Permanent

Start Date

asap

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NOC Team Leader - ISP, Fibre Optic, Broadband Networks & Telecoms

Team Leading, Man-Management, Resource Planning, BAU, Service Desk, Broadband, Fibre Optic, Telecoms, SLA's, Service Desk, Escalations, Wi-Fi, Network Protocols, Switches, Routers, Firewalls,

London, West End - £50,000pa + Benefits

This dynamic and growing network services provider are seeking a professional, challenge orientated and focused Network Operations Centre (NOC) Team Leader to enhance and support a growing team and an expanding client base.

This role will suit a motivated and career minded NOC Team Leader seeking a springboard into a growing, exciting and highly dynamic environment.

Although there is a solid level of technical experience required, this role also needs functional Management expertise as your responsibilities will include:

* Line management responsibilities for a NOC Sub-Contract Team and a NOC Permanent Team

* Regular 1-2-1's, Performance Reviews, Training and Development Plans, Guidance and Mentoring

* Organising Cover for Leave

* Motivational Input and regular Team Meetings

You will also be required to ensure all shifts are sufficiently covered by Teams and shift rotas & holiday calendars are updated where applicable.

With solid and proven experience, you will have earned your battle scars in the ISP and/or Network and Telecoms arena and your immediate responsibilities will be:

* To support and assist BAU activities and day to day network operations in this ISP

* Creating weekly reporting on departmental KPIs

* Create SLAs and OLA for the department

* To immediately support and resolve all Level 1 to Level 3 technical issues.

* Create and update case notes on all Service Incident Tickets

* Use your expertise and knowledge of Business Comms home networks, servers, email, Wi-Fi access points, Ethernet over power lines etc.

* Use your knowledge of hands-on experience with Switches, Routers, Firewalls, Wi-Fi, TCP/IP, ONT, UDP, VoIP

* Monitor and Support requests within SLA protocols

* Categorise SLA's, escalate and assign correctly

* Pro-actively identify, escalate and monitor any requests that are in danger of falling outside of

* 1st point of contact for customer escalation requests.

* Technical escalation contact for NOC team.

* Own the Major Incident Process for the Business

* Monitor resource levels and feedback to Service CTO when the extra resource is required.

* Monitor the daily ticket queue for work tickets that are outstanding

* Experience working within an ITIL environment and adhering to strict SLA's

* Good documentation skills

Desirable Qualifications:

* Cisco CCNA level and/or Juniper JNCIS or JNCIP

* ITILv3

Previous experience with large network and telecoms carriers such as BT Openreach, Virgin Media will be advantageous.

On this client facing platform you will need a consultative DNA, a high-level of Service Ethic, Man-Management and Team Leading experience as well as "Customer is King" attitude.

Take this opportunity to rise above your peers and secure a role to elevate your networks career.

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