Service Delivery Manager


Premium Job From webrecruit

Recruiter

webrecruit

Listed on

26th February 2018

Location

Solihull

Salary/Rate

£15000 - £20000

Salary Notes

Dependent on Experience + Extensive Benefits Package

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Service Delivery Manager

Solihull, West Midlands

Salary: Dependent on Experience + Extensive Benefits Package

Our client is a global provider of technology systems and solutions across the entire insurance industry. They provide core technology solutions, distribution and trading capability, advanced analytics and solution delivery.

Their team is growing, so our client is on the lookout for a Service Delivery Manager to join their Customer Support Services Team based at their Solihull office.

The purpose of the Service Delivery Manager will be:

To provide efficient and effective support to the facilities team to ensure the smooth running of the Solihull office.

Our client would like to meet a Service Delivery Manager with:

- Demonstrable experience of working in an IT Service management capacity

- Experience of managing suppliers in outsourcing contracts

- Proven people management skills

- ITIL Service Delivery qualification is desirable

The Service Delivery Manager Responsibilities include:

- Management of IT Service Delivery

- Definition of service level agreements (SLA’S) related to contracted services

- Ensure SLA’s are achieved and client expectations are met, or exceeded

- To build services relationships with clients

- Ensure quality and profitable services are performed to the agreed SLA

- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery

- To provide reports to an agreed schedule (or on request), including management and account performance reports

- Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes

- To develop and facilitate workshops and training courses

What’s in it for you?

- A unique working environment where you’ll be surrounded by passionate experts from a variety of backgrounds and industries, all with the one strong, clear vision - to be the leading provider of insurance technology software

- A generous salary and matching pension scheme

- A clear, personal learning and development plan that provides the frameworks and development solutions to ensure everyone has the opportunity to maximise their performance and realise their potential

- Generous holiday allowance (25 days’ + Public Holidays), free parking and life assurance

- A wide range of flexible benefits such as experience days, gym memberships and childcare vouchers, to wellbeing benefits like healthcare cashback plans, and so much more

A career with our client:

Our client believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best.

They have a strong, clear vision - to be the leading provider of insurance technology software - and their values describe what makes them unique and captures the spirit that runs through everything they do.

The Service Delivery Manager plays a crucial role in delivering our client’s vision and values through you, your team and the business.

To apply for the role of Service Delivery Manager, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Service Delivery Manager, Service Manager, IT Services Manager, IT Operations Manager, SD Manager, IT Manager, Development Manager, IT Team Manager.

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