Services Consultant / Technical Support / Matrix /VAN/ FTP /AS2

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Job Title: Professional Services Consultant

Location: Wigan / Greater Manchester

Salary: Competitive

Job type: Permanent, Full time

Do you want to be part of something great? Come join the team! They provide an environment for flexibility throughout the day to maintain great work/life balance and foster freedom at work by providing a collaborative atmosphere for employees to exercise their own individual thinking. They strive to provide training and a development plan to help employees to become the very best that they can be and to create an exciting career path.

As a member of the team, you will have an opportunity to help customers sell more products and improve their supply chain. Apply now and be part of this exciting opportunity!

Who is the company?

The company is a global provider of trading partner connectivity and integration solutions with more than 350 employees working in offices throughout Europe and the United States. The solution connects businesses together through a powerful trading partner platform powered by market-leading, cloud-based EDI technology, applied in a simple and robust solution.

Over the past 5 years, the company has grown exponentially in Europe and the United States through the provision of their customer centric market leading service. As a fast growing technology business with an expanding global customer base, they are looking to continue their growth by recruiting talented professionals who are eager to develop their skills within a friendly and motivational work environment.

Where are they?

The Wigan office is located just off the M61 on the outskirts on Wigan.

There is free on-site parking.

What are they looking for?

The company now has a permanent contract available for a Professional Services Consultant responsible for our Matrix Managed Service, Network Based Translation and Routing Service, in our Wigan office. As a Professional Services Consultant, you will be responsible for Second line support of Network Based Translation Service & Associated Infrastructure.

Key Performance Indicators:

                     Supporting existing systems, new implementation projects and 2nd line support duties                      Management of Customer Relationships to ensure timely resolutions are provided.

                     Provide an exceptional level of Technical Support complete with Supporting Documentation

                     Excellent at managing multiple support cases with exceptional attention to detail

                     Attain customer sign-off post case closure

                     Keep colleagues and line manager fully informed of successes, risk and potential delays

Essential skills:

                     Ability to work on own initiative and as part of a team

                     Understanding of data translation and systems interfacing.

                     Structured with good time management skills

                     Ability to communicate effectively with internal and external project stakeholders at various levels

                     Self-motivated, positive personality, team player

                     Excellent listening, written and verbal communications

                     Thorough knowledge of XML and XSLT and the ability to undertake the development of data translation mappings.

                     Experience of data analysis and translation software tools

                     Experience of Linux operating systems

                     Provide out of Hours Technical & Infrastructure Support.

Advantageous skills:

                     Understanding of retail supply chain processes

                     Experience of Microsoft Windows client and server operating systems

                     Experience using Microsoft Office

                     Experience working with MS SQL Server Management Studio

                     Knowledge of commonly used global EDI standards i.e. Tradacoms, EDIFact, ANSI X12, GS1 XML etc.

                     Understanding of e-business connectivity and EDI transport protocols (VAN, FTP,AS2 etc)

Responsibilities:

                     Provide a sound level of support to clients and in-house staff both over the phone and via email/case management support system. Where necessary escalate the issue as necessary and thereafter manage resolution and continued updates to customer until matter is resolved

                     Interpreting specifications of requirements, such that the solution can be adequately supported.

                     Configuration and testing of software solutions as per client requirement

                     Liaison with clients, their partners and third party providers.

What’s on offer?

The company offers a challenging and interesting role, with a genuine opportunity to expand your skills and experience all aspects of the development life-cycle, within a friendly working environment.

They offer the following:

? Competitive salary

? 37.5 hours per week

? Life Assurance

? Long Term Sickness Cover

? BUPA

? Pension

? 25 days holiday

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Infrastructure Services Engineer, IT Technician, IT Support Engineer, LINUX Technician, Support Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Data Analyst, Information Analyst, Client Data Analyst, Experienced Data Analyst, Senior Data Analyst, XML Analyst, Sales Analyst, SQL Analyst, Technical Executive, SQL Developer, Technical Analyst, may also be considered for this role.