Junior Helpdesk Analyst - Basic PC / Desktop knowledge - Milton Keynes - £15k pa

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Junior Helpdesk Analyst - Basic PC / Desktop knowledge - Milton Keynes - £15k pa

Our major Hospitality client based in Milton Keynes is looking for a Junior Helpdesk Analyst to join their expanding support team.

Reporting to the Helpdesk Manager you will provide a first point of contact for clients to receive support and maintenance within the organisation's EPoS environment. This includes diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Junior Helpdesk Analyst will also troubleshoot basic problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.

You will be responsible for:

Desktop Support - Install, upgrade, support and troubleshooting for printers, EPoS hardware and any other authorised peripheral equipment                                                    Customize EPoS software to meet user specifications and venue standards                                                    Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client that has authorised access to the network                                                    Performs general preventative maintenance tasks on EPoS systems as required

Operational - Dealing with hardware and application support queries and issues reported to the support desk                                                    User account administration, i.e. account creation and management and password resets on the EPoS system                                                    Use diagnostic tools to troubleshoot problems associated with network connectivity and EPoS hardware/software                                                    Familiarise clients on basic EPoS software, hardware and peripheral device operation                                                    Works with other team members regarding new builds and upgrades                                                    Operates within, enforces, and suggests modifications and additions to EPoS standards and guidelines                                                    Maintains and updates all records in the ticketing system

General - Develop a sound understanding of EPoS operations and related applications as well as business related processes and procedures                                                    Develops technical knowledge of each system within the company profile and specialised knowledge of certain nominated areas                                                    Maintains adequate knowledge of operating systems and application software used to provide a high level of support                                                    Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures                                                    Any other duties which may be required and deemed appropriate to the level of the role

It is expected that you will have a general knowledge and interest of PC's and Desktop Hardware with an understanding of Windows.

This is an ideal opportunity to kick start your career within IT.

The role entails working on a 2 shift system for which a Shift Allowance is payable.

Due to the number of applications we can only respond to candidates matching the above criteria.