Service Desk Analyst

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This leading provider of IT support services to small and medium sized businesses in London, is currently recruiting a Service Desk Analyst.

The successful candidate will join their helpdesk team, which provides end-user technical support via telephone and remote desktop to their clients. This position primarily handles front line incident-based support and you'll have desktop support experience working within a corporate or MSP / IT support helpdesk environment.

They require a highly driven, self-motivated engineer with excellent communication skills as well as strong technical troubleshooting ability.

Main roles:

- Troubleshoot end-user IT issues

- New user onboarding & offboarding

- Maintain internal support documentation

- Daily data backup monitoring

- Hardware & software installation

- Hardware maintenance tasks

- Provide out of hours support when required

Key requirements / skills /experience:

- 2 years' IT support experience

- Excellent communication skills (both internally and with clients)

- Fluent in English

- Communicate to customers clearly, effectively and professionally

- Ability to prioritise support issues

- Resolve assigned customer technical issues & Meet SLAs

- Windows OS 7 / 8 / 10

- MAC OSX

- Office 365

- G-Suite

- Understanding of Active Directory

- Understanding of DNS/DHCP

- Understanding of IT routers & switches

- Understanding of IT security (Firewalls, Anti-virus etc.)

- Understanding of networking

- Smartphone configuration experience (Apple/Blackberry/Android etc.)

To be considered for this role, please include your current salary and covering letter within your CV.