Service Delivery Lead

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Hej Stockholm,

My client is looking for a Service Delivery Lead.

Start: 26/02/2018

Duration: 10 month

Location: Stockholm

General Summary: Responsible for delivery and support, reliability improvements of Site infrastructure environment and LMDW (Lab Manufacturing Distribution Warehouse) infrastructure Coordinates complex LMDW requests to maximize systems uptime. Your Competences

* Bachelor's degree or equivalent and 3 years' experience in delivering IT services

* Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software.

* Working knowledge of mobility devices and OS (like iPad, IOS, Android, etc …)

* Familiar with standard concepts, practices, and procedures associated with the ITIL framework

* Preferably familiar with working in a Manufacturing Environment.

* Strong customer focus and service orientation

* Strong analytical skills and sense of urgency

* High language skills in Swedish

Experience and Technical Knowledge

* Broad base technology and process background. Experience in multiple technology service towers such as server and storage or network, web, messaging and databases

* Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms

Principal Duties and Responsibilities:

* Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of Global Technology Services (GTS)

* Site delivery responsibilities expanded to MES (manufactoring execution systems) infrastructure and integration of MES infrastructure with plant devices

* Coordinates and acts as a single point of contact for complex service requests (e.g., MES, Lab and warehouse systems, End user devices, networking services, Collaboration)

* Proof of concept for Level 2 (ISA 95 model) infrastructure.

* Interacts with LMDW personnel to problem-solve future-state requirements

* Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms, as well as LMDW business knowledge

* Interacts with multiple LMDW stakeholders - Execution systems, plant engineers and technicians and LMDW IT

* Will be accountable for GTS services at LMDW sites

* Maintains IT facilities ownership (e.g., local computer rooms)

* Performs site-level DR, BCP, CMDB related to GTS services

* Local representation/site support services for audit/HR investigations related to GTS services

* Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services

* End user knowledge (e.g., training, technical writing) related to GTS services

* Vendor management associated with Ricoh/Xerox related to GTS services

* Supports GTS financial reporting and analysis of site infrastructure costs

* Primary escalation point for (Business) Critical Incidents, both during and after business hours (24x7)

Key Deliverables

* Accountable for GTS services at the sites and the associated reliability and uptime of the site operations dependent on GTS services

* High-level of site health and service financials for sites

* Fast response time to high-priority LMDW requests and incidents

Please reach out with your CV:

Hannah Weinberg

h.weinberg(a)computerfutures.com

Sthree Germany is acting as an Employment Business in relation to this vacancy.