Helpdesk / 1st Line / 2nd Line support - SC Cleared

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SC Cleared 2nd line Support engineer to be based near Gatwick Airport

* 3 Man team hours - 08:00-16:30 Shift - Monday-Friday Overtime - Possibility of overtime where required (projects or DR) Core Activities Customers Helpdesk Password Resets Application help - Office 2013 PM CC Builds Lenovo Call Queue

The role has a 50/50 split between the two customers. The customer element entails working on their service desk to assist the user base with 1st line calls. You will be working with the team to deliver on our 2nd line service desk also.

Key Skills:

Good communication skills

Professional attitude

Flexibility

Enthusiastic & willingness to learn

Able to work in an SLA driven environment Demonstrate a practical approach to resolving issues

Have a knowledge and understanding of Windows 7 & Microsoft Office suite

Able to work under instruction from internal and external teams Roles & responsibilities

Assist the customer on their helpdesk (50%) Work alongside the teams in line with the call queue and SLA (50%)

Manage and maintain the customers print solution - Proactively Manage supplies / supply levels for customers printing solution Work towards resolutions in line with the customers SLA Provide customer service to external customer using a consistent approach Good understanding of IT Service desk experience

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.