Helpdesk Engineer

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Communications Helpdesk Engineer

Role: Technical Helpdesk Support (office based) and some on-site engineering responsibilities.

Location: Essex / East London area is ideal living location or reasonable commute to this area.

Essential experience; VoIP and Hosted solution support and having an excellent communication skillset, both orally and written, are prerequisite

Beneficial experience; Panasonic, Avaya IP Office and Mitel MiVoice Office systems

Salary c£18K - £22K+ (negotiable depending on experience/training and knowledge) + vehicle + pkg. (neg.) + additional telecoms training.

Our client is a specialist Telecoms company with a success story providing advanced Telecommunications solutions, to both Corporate and SME clients throughout the UK.

There is now a requirement for a Helpdesk Support Engineer to join the team. This is an interesting and varied role primarily involving office based technical support, remote diagnostics, and the opportunity to get involved with on-site maintenance, new system installation & commissioning responsibilities.

Successful candidates would also have access to further training on the products we deliver and support.

The more experience in the following areas the better:

*Excellent communication skills both orally and written are prerequisite

*Configuration, monitoring and fault finding - routers and data switches

*Familiar with WAN/LAN and SIP technologies

*Panasonic installation and technical support experience.

*Ideally Avaya IP Office (the more the better) and/or Mitel MiVoice Office experience

*Experience in Microsoft OS and software

*Experience of Wi-Fi technology is an advantage

This role would suit a hardworking, dedicated & motivated candidate, who wants to further develop their