Desktop Support Engineer

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Location: Dublin City Centre

Salary: EUR40,000 per year (Negotiable)

Contract Type: Permanent

DESKTOP SUPPORT ENGINEER

Alternative Titles: IT Support, Support Engineer, Operations Engineer, Technical Support Engineer, Windows Engineer, IT Admin, Desktop Engineer, Support Technician

Our client a leading IT Services organisation is looking for a Desktop Support Engineer to join their team based in Dublin City Centre

Desktop Support Engineer KEY Responsibilities:

* To provide technical support; answering support queries either onsite or via phone or email.

* To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.

* To take ownership of user problems and be proactive when dealing with user issues.

* To log all calls on the call logging system and maintain full documentation.

* Respond to enquiries from clients and help them resolve any hardware or software problems.

* Maintain a log of any software or hardware problems detected.

* Support users in the use of Computer equipment by providing necessary training and advice.

* To escalate more complex service issues to the relevant IT personnel.

* Troubleshooting & Problem Solving of Workstation related problems

* Maintaining Asset Register of all IT equipment in IS Workshop and Department

* Managing and maintaining Workstations 7/8/10

* Implementing workstations 7/8/10

* Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint

* Installation and Support of Network & Local Printers

* Installation of Desktop IP Phones

* Required to work long hours from time to time

* Basic MS Active Sync & Blackberry knowledge

* Setups of iPad, iPhone and Android devices

* Ability to do remote support (Tools will be provided)

Desktop Support Engineer KEY Requirements/Skills:

* Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

* Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

* Outstanding Client Service Skills

* Administration experience of MS Active Directory users & groups, policies and management concepts

* Diploma in IT or A+/N+ certification

* Experience in Remedy, SNOW, Manage Engine or any other ticketing tool

* Min 2 Years of experience in Desktop Support

* Effective communication in English