Project Support Coordinator

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Location: Dublin

Salary: EUR140euro per day

Contract Type: Initial 6 Month Contract

PROJECT SUPPORT COORDINATOR

Alternative Titles: Project Co-ordinator, Project Support Administrator, Project Support Officer, Project Admin, Service Delivery Administrator, Project Administrator

Our client a leading Telecommunications organisation is looking for a strong administrator to join their team based in south Dublin.

The successful candidate will be working as part of a successful project team helping to support and co-ordinate the delivery of the projects

Project Support Coordinator Key Responsibilities:

* Single point of contact for nominated accounts within the Organisation.

* Order entry for all products & services

* Liaise with account management teams to gather missing or incorrect information required

* Liaise with the order management team to provide updates on orders in the systems.

* To take lead responsibility for updates, managing KCI's to Account Team, Internal Teams.

* Will be an example to fellow team members with regard to professionalism and positive approach to team workload.

* To develop and maintain effective working relationships with Internal teams and other key stakeholders, to ensure full commitment and support for the success of the order.

* To proactively monitor progress of all orders, highlighting orders in jeopardy and be the first point escalation for exceptions.

* Identify trends / underlying issues and put a plan in place to resolve issues and drive improvements.

* To proactively monitor Customer Commit dates

* Action all Cancellation Tickets within SLA

* Action all Process Steps within SLA

* To maintain 100% quality of Orders on the Systems (Right First Time)

* Ensure all billing set up and billing de provisioning is accurate. (Right First Time Billing)

* Resolve any Intervention Required orders within SLA

* To have the ability to work with company systems such as Siebel, EDCA, Tahiti, BT Intranet, Orion and email.

* Undertake mini-projects and extra duties when requested by Line Manager and provide regular feedback on progress of same.

* Ensure daily administration is completed.

* As a matter of course - have good timekeeping, complete flexibility and smart appearance.

* Ensure procedures and processes are followed

* Complete User Acceptance Testing on System changes as required.

* To own the end to end delivery of Voice and Broadband orders - from acceptance by client, through the delivery process to billing set up or de provisioning

* Act as Single Point of Contact for all delivery queries on Voice & Broadband Orders.

* Own the end to end delivery of all client data circuits (Provide & Cease Orders)

* To take lead responsibility for updates, managing KCI's to Account Team, PC Team & CSM Team

Project Support Coordinator Key Requirements:

* Excellent communication & interpersonal skills

* Have good interpersonal skills

* Be articulate and confident

* The ability to build working relationships internally and externally

* Ability to analyse problems and suggest method of resolution

* Excellent time management skills

* Be a team player

* Self sufficient and self motivator