Backup Operations Engineer
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Backup Operations Engineer
6 Months
Newcastle
£275p/d
As a Backup Operations Engineer you will be responsible for the proactive and reactive maintenance and management of the backup infrastructure ensuring ensure service levels are maintained and that the backup infrastructure is robust and available.
The role will require a flexible working ethic and a pragmatic approach to IT Support, you will have a second or third line support background, and have good customer service and communication skills.
Key Responsibilities:
* Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management, Configuration and Release Management.
* Perform Root Cause Analysis where appropriate, propose and implement long-term fixes.
* Software lifecycle management - monitor product EOLs, define product roadmap, test and implement software releases.
* Hardware lifecycle management - monitor product EOL, define product roadmap, raise business case for upgrades, implement replacement hardware and manage migrations alongside other supported teams affected.
* Production and review of daily reports and address backup failures,
* Liaise with key stakeholders/ITO capabilities to resolve incidents
* Log hardware calls with vendor for any failed infrastructure
* Coordinating/participation in service restoration
* Proactive management and maintenance of the backup infrastructure
* Firmware and software maintenance
* Participation in an on call rota and out of hours work
Personal Attributes
* Excellent time management skills and have the ability to work in a busy fast paced environment
* Ability to work end to end on incidents
* Ability to investigate complex incidents with a focus on identifying the root cause
* A high level of attention to detail
* Excellent verbal and written communication skills
* Highly adept analysis and problem solving skills
* Ability to multi-task and prioritise assigned tasks, problems and requests
* Strong understanding of ITIL processes
* Ability to work autonomously
* Desire to change and improve the processes
* Ability to own personal and technical development
Technical Skills
We're looking for engineers who have experience in any of the technologies below:
* HPE Data Protector (v6, 7, 8)
* HPE Store All (x9320)
* IBM TSM 5.5, 6.2
* NetApp (7-Mode)
* Symantec NetBackup
* Brocade SAN Fabric
* Symantec Backup Exec
* Cisco SAN Fabric
* Puredisk
* EMC Data Protection Advisor
* Commvault / Simpana 10
* Perl scripting
* CA ArcServe 16.5/11.5
* Fibre cabling
* Legato Networker
* Oracle Key Manager 2.5.2
* EMC Networker (7.6 - 8.2)
* Sun KMS Manager 2.1
* Networker Modules (NMDA, NMM, SAP, SAP HANA)
* ACSLS 7.3.1
* HPE StoreOnce B6200/B6500
* HPE VLS
* Oracle LTO VOP
* AIX
* HPE StoreEver Libraries
* Solaris 10 (Basic-Intermediate knowledge)
* HPE 4900 VTL
* RHEL 5 & 6 (Basic-Intermediate)
* HPE D2D 4312
* Windows 2008 Server (Basic-Intermediate)
* EMC Data Domain
* HPEE ESKM
* EMC Data Domain Boost
* WinSCP 5.5.6
* HPE MLS 8096/4448/2024/2012 Libraries
* Microsoft VSS
* IBM SL3000/SL5500 Libraries
* Veritas Cluster Manager
