Contract Manager (BELGIUM)

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To reinforce our team we are currently looking for a Contract Manager to oversee our EDCC contract in Brussels.

Role Responsibility

Contract Manager is a highly skilled individual with experience in similar environments. Dedicated to the delivery of this contract the key responsibility will be to ensure Service Availability and appropriate capacity to meet the service demands.

To ensure a business development strategy is in place and deliver the growth aspirations of the business in line with the commitments

To ensure effective financial management is in place to achieve profit and cash targets and to meet corporate and legal requirements.

The Contract Manager will have appropriate delegated authority to take decisions, but the support to ensure they are correct.

The Ideal Candidate

The Contract Manager is responsible for the overall assurance of contractual deliverables. To develop, agree and manage a robust strategy and annual plans for the Contract to ensure the contract continously meets the contractual requirements and business targets.

The Contract Manager has, within their role, the following responsibilities

Overall Service Management

Service capacity management

Service reporting

Driving forward Continuous Improvement

Point of Escalation

Project Change planning and modelling

Communications to staff

DG Comm Liaison

Information Security policy enforcement

Overseeing the implementation of operational agreements

Managing the overall accessibility of the EDCC channels

?University Diploma, Master (5 years)

?Good knowledge of EU institutions, activities and programmes

?Native or Bi-lingual for the main language + Good command of English (third language preferred)

?Managerial experience of minimum FIVE years (At least TWO years within a Call Centre environment)

?Proven experience in treatment of complex data and use of IT tools to extract, analyse and present data

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.