Junior Voice Engineer

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Sunderland

Junior Voice Engineer

An excellent opportunity for you to join a well-known market leader who has been established for over 40 years. Due to the rapid growth and the new IT department structure they have create an opening for a junior voice engineer to join the team and contribute to the success of the department.

As an Voice Engineer you'll be responsible for working in both a service desk environment and assisting on projects with On the job training will be provided by some of the best in the business, with a clear career path and progression available to the right candidate.

What you will be doing:

- Act as the initial point of escalation for the Service Desk, providing guidance and assistance with BAU support tickets, escalating to the Senior Engineer and third party suppliers where necessary

- You'll be responsible for telephony systems, VOIP and video conference solutions assisting with any issues from internal users

- Support the infrastructure team with project delivery, ensuring that tasks are delivered on-schedule and to a high standards

- Own and maintain key documentation on the voice infrastructure services, updating with moves and changes where required

- Pro-actively monitoring the voice platforms, discovering and remediating any issues before they impact users

Required Skills

- Basic understanding of networking including SIP, TCPIP, DNS, DHCP etc. in a telephony environment

- Basic understanding of core VOIP technologies & telephony hardware/software

- Exposure to at least one of the major voice vendor solutions - AvayaCisco Mitel etc.

- Customer focus - excellent written and verbal skills are essential & the ability to learn from troubleshooting experiences

- Self-motivated and able to work alone or in a small team over multiple locations

.Benefits include

33 days of annual leave + your Birthday off, if it falls on a working day.

Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.

Enhanced Maternity/ Adoption/ Paternity leave options.

Childcare voucher scheme

cycle to work purchase scheme.

Vehicle purchase schemes

Employee care helpline.

Pension scheme and life assurance.

VoIP / Voice / Mitel / Cisco / Telephony / Telecommunications / Unified Communications / Service Desk / Windows Server / Active Directory / Infrastructure / Group Policy / LAN / WAN / Networking

If this sounds like the right role for you but you would like more information please get in touch with Jemma Nancarrow at FRG technology Consulting on either 0191 261 3379 or [email protected]