Service Desk Analyst

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Service Desk Analyst

*** This role involves a 4 on/4 off day and night shift pattern ***

We are currently recruiting for a Service Desk Analyst (Linux Administration) to join a fast-growing and innovative tech company in Hatfield, Hertfordshire. As part of an expanding Service Desk Team, you will provide technical support to a mix of internal and external customers, using Linux and Unix on a daily basis.

We are looking for a Service Desk Analyst (Linux Administration) who has already gained commercial experience within a technical support / 2nd line role in hardware/desktop or software, working with Linux and Unix, preferably in Ubuntu and Debian. You will boast excellent customer service skills, experience in taking high-volume calls, managing time critical issues, as well as being enthusiastic about expanding your technical knowledge.

Key skills needed for the Service Desk Analyst:

* Proven experience in a similar tech support role, with strong troubleshooting and problem-solving skills.

* Commercial experience supporting Linux, specifically using a Linux Command Line.

* Experience in resolving critical technical issues (hardware/desktop or software).

* An enthusiastic attitude with a keenness to develop your career whilst working alongside a team of high-calibre and likeminded people.

* Flexibility regarding working hours - these roles will include shift work.

* Outstanding customer service skills, with a passion for technology.

***This role involves a 4 on/4 off day and night shift pattern***

Service Desk Analyst

Salary: £20K - £25k (depending on experience) + £5K shift allowance, plus other benefits.

Location: Hatfield, Hertfordshire

If this role sounds of interest, please apply now for immediate consideration!

Understanding Recruitment is acting as an agency on behalf of this vacancy.