Trainee Telephony Engineer
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Trainee Telephony Engineer
Job Title: Junior Telephony Support Engineer
Location: SE1 (Waterloo, Elephant & Castle, Southwark, Lambeth North stations)
Experience: College Leaver / Graduate / IT Qualifications / Interest inTelephony
Benefits: Basic salary £18,000 - £23,000 (neg dep on exp)
Our client, a City of London based specialist, dynamic & growing Telecommunications & IT Company, who supply, install, support and maintains state-of-the-art Voice, VOIP and Data solutions are now seeking a Junior Telephony Support Engineer to join the team. This is a Trainee role and could suit a Graduate or a College leaver with some IT or Telecoms qualifications and a strong interest in Telephony. You will need an excellent telephone manner, professional, clear and good listening and communication skills.
This role is 90% office based & 10% visiting customers within the London area. IThis an opportunity to join a dynamic company and develop your skills further.
Duties and Responsibilities
A support desk oriented role; supporting Avaya IP Office Systems, WAN & SIP connectivity and other IT services:
*Resolving faults and actioning change requests raised by clients;
* Out of hours support on a scheduled rota;
*Assisting with installations and deployment.
Essential Competencies
*Strong attention to detail;
* The ability to communicate and work collaboratively with colleagues;
*Communicate effectively with clients and deliver exceptional customer service;
*Able to work in a high pace environment and cope under pressure;
*Able to work in a team;
*Punctual and flexible;
*Escalate and resolve service affecting issues promptly.
Qualifications
*No minimum qualifications for the right candidate;
*We will provide training and accreditation for the Avaya IP Office platform;
* We will provide training for a range of ITC products and services.
Typical Outputs
*Deliver support on Telephony & IT Services;
*Update relevant platforms with any changes;
*Able to deliver support on time and exceed customer expectations;
* Achievement of agreed KPIfs as set by the Company;
* End to end customer experience;
*Ability to be able to retain knowledge and pass on to others.