Trainee Telephony Engineer


Premium Job From TTR UK Limited

Recruiter

TTR UK Limited

Listed on

9th February 2018

Location

London

Salary/Rate

£18000 - £23000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Trainee Telephony Engineer

Job Title: Junior Telephony Support Engineer

Location: SE1 (Waterloo, Elephant & Castle, Southwark, Lambeth North stations)

Experience: College Leaver / Graduate / IT Qualifications / Interest inTelephony

Benefits: Basic salary £18,000 - £23,000 (neg dep on exp)

Our client, a City of London based specialist, dynamic & growing Telecommunications & IT Company, who supply, install, support and maintains state-of-the-art Voice, VOIP and Data solutions are now seeking a Junior Telephony Support Engineer to join the team. This is a Trainee role and could suit a Graduate or a College leaver with some IT or Telecoms qualifications and a strong interest in Telephony. You will need an excellent telephone manner, professional, clear and good listening and communication skills.

This role is 90% office based & 10% visiting customers within the London area. IThis an opportunity to join a dynamic company and develop your skills further.

Duties and Responsibilities

A support desk oriented role; supporting Avaya IP Office Systems, WAN & SIP connectivity and other IT services:

*Resolving faults and actioning change requests raised by clients;

* Out of hours support on a scheduled rota;

*Assisting with installations and deployment.

Essential Competencies

*Strong attention to detail;

* The ability to communicate and work collaboratively with colleagues;

*Communicate effectively with clients and deliver exceptional customer service;

*Able to work in a high pace environment and cope under pressure;

*Able to work in a team;

*Punctual and flexible;

*Escalate and resolve service affecting issues promptly.

Qualifications

*No minimum qualifications for the right candidate;

*We will provide training and accreditation for the Avaya IP Office platform;

* We will provide training for a range of ITC products and services.

Typical Outputs

*Deliver support on Telephony & IT Services;

*Update relevant platforms with any changes;

*Able to deliver support on time and exceed customer expectations;

* Achievement of agreed KPIfs as set by the Company;

* End to end customer experience;

*Ability to be able to retain knowledge and pass on to others.

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