2nd Line Engineer - Professional Services Engineer up to £30k

This job has now expired please search on the home page to find live IT Jobs.

This dynamic IT Services company is looking tor recruit a 2nd Line Engineer.

As a 2nd Line Engineer, you will be responsible for providing technical support to the client base.

Main Duties & Responsibilities:

- Deliver high quality remote support on a range of technical incidents and problems across the client base

- Respond to and effectively resolve or escalate customer incidents, queries or complaints.

- Handle incidents and escalate problems on the various platforms and supported networks from logging ticket to resolution

- Perform IT administrative tasks on both user and server related issues

- Communicate with customers and suppliers/3rd parties at all levels internally and externally

- Help support, train and mentor other team members

- Take a 'hands on' problem solving approach; solving problems within strict SLA timeframes

- Take ownership of incidents assigned to you and manage them through to resolution

- Ensuring SLA's are met; time to respond, time to resolve and first-time-fix

- Deliver Client Projects (Hardware / Software / Cloud solutions)

- Application troubleshooting

Required Attributes

- Solid communication skills to understand client/client representatives concerns and requirements

- Microsoft Desktop Experience (with certification)

- Microsoft Server Experience (preferably with certification)

- General Technical Troubleshooting and problem-solving skills

- Clear Understanding of IT Methodology and Best Practise (preferably with certification)

- Able to prioritise under pressure and to work to deadlines

- Technically focussed but commercially aware

- Positive Disposition with a sense of humour

- Driven by results and by performing at the highest level

- Reliable and Punctual

- Ability to work within a team and add value to the members

- Comfortable communicating with staff of customers and internally at all levels (Owners trough to junior staff)

- Willingness to gain relevant qualifications and accreditation's

- Able to work under pressure

Benefits Included:

- A Great Working Environment

- Training & Development Package

- 20 Days Paid Leave (increasing by 1 each year up to 25 days)

- Reward Gateway Employee Benefit Scheme

- Cycle to Work Scheme