Service Delivery Assistant

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The primary purposes of this role are to be the first point of contact for Service Delivery. Assist the Service Delivery Manager in arranging and preparing documents for Service Review Meetings. Maintaining the Service Delivery calendar. Owning actions and next action dates from Service Reviews. Help prepare and distribute a variety of Service Reports for internal and external customers. Liaising with 3rd party service providers. Key stakeholder of the Continual Service Improvement Plan.

Key Tasks

- Monitor and respond to all Service Delivery incoming communications - internal & external.

- Prepare documents for Service Review Meetings.

- Assist in the production of Service delivery reports.

- Monitor and report on service desk escalations.

- Owning actions and next action dates from Service Reviews.

- Maintain the Service Delivery Calendar.

- Assist in maintaining the Continual Service Improvement register.

- Provide cover for Service Desk updates.

Desired Skills & Abilities

- Excellent People skills - a natural communicator.

- Good analytical skills and good standard of English & Maths.

- Competent in Microsoft Word, Excel and PowerPoint.

- Excellent written and verbal communication skills.

- Qualification in, or understanding of ITIL is desirable.

- Experience or willingness to learn new skills relating. to the Company's market offerings.

- Experience in analysing data.

- Ability to think of creative solutions to problems/issues.

- Ability to work within multiple collaborative teams.

- Good organisational abilities.

- Excellent time management skills.

- Display exceptional follow-through, personal drive and the desire to make a difference.

- Familiarity with the IT industry and Public Sector organisations is desirable.

- A driving Licence/car is desirable as you may be required to attend meetings at customer sites.