Asset Operation Support Onsite
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Job Purpose
The PC Asset ops team is responsible for deploying new PC hardware for JLR end users. Working within a large multi-disciple, multi-site team, AssetOps support will be focused PC Desktop/Laptop installations to the end user.
Responsibilities
Performing deskside installation of PC hardware.
Managing physical deliveries of the stock and maintaining the storage areas.
Should be motivated for Frequent lift & shift work and heavy/large stock movements.
Occasional configuration of standard PCs and management of user's data & applications to standard scripts/tools
Able to handle users issues and queries during PC installation.
To have Clean UK driving licence and able to drive LWB vans for delivery/transport between different sites. (aged 25+ for insurance)
Maintaining agreed SLA levels and assuring Quality of delivery at all times.
Technical Skills
L1 experience of Client Operating systems like XP, Vista, Windows 7 and Windows 8/10 to MCSE certification level.
L1 Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN
L1 Working Knowledge of solution tools like AD, SCCM, MDT and MDM.
L1 Hardware Knowledge of Dell machines including desktops, laptops and workstations. Including Troubleshooting, Diagnosing, servicing or replacing parts.
Other Skills
Preferable to be ITIL Foundation certified,
At least 3years experience within a large complex IT department/organisation
Ability to understand the Business from an user perspective. Listen to their concerns and share as needed.
Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)
Availability to work different client sites and will be required to drive large vans. Ability to communicate at all levels.
