Apprentice WebOps Engineer at NICE

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The National Institute for Health and Care Excellence (NICE) provides national guidance and advice to improve health and social care.

NICE was originally set up in 1999 as the National Institute for Clinical Excellence, a special health authority, to reduce variation in the availability and quality of NHS treatments and care.

In 2005, after merging with the Health Development Agency, we began developing public health guidance to help prevent ill health and promote healthier lifestyles. Our name changed to the National Institute for Health and Clinical Excellence.

Job description:

This is an exciting opportunity to join an interesting, creative and forward-thinking company based in Manchester. We are looking for an enthusiastic candidate to join our team as an Apprentice Web Operations Engineer within the Digital Services department.

As an Apprentice Web Operations Engineer at NICE you will:

Assist with the build and configuration of new secure server platforms and the automated tooling to do so.

Assist with the maintenance of existing infrastructure and suggest improvements.

Be a continual learner, keeping up to date with modern infrastructure tools and techniques.

Contribute to the WebOps community of practise by sharing knowledge and skills.

Communication and relationships

Working closely with colleagues to help identify and implement the most appropriate solutions to problems.

Assisting other members of the Digital Services Operations team in dealing with and resolving support issues within agreed service level agreements

Analytical and judgemental

Analysing and reflecting on solutions and issues so that learning is identified and absorbed

Analysing faults, helping to identify potential solutions and selecting the most appropriate route given a contentious list of requirements.

In depth analysis of complex issues with systems and/or data.

Planning and organisational

Learning to deal with competing priorities to meet the demands of the role.

Helping to identifying new and alternative approaches to performing activities in order to optimise the current working practices and contribute to continuous improvement across the department

Learning to deal effectively with uncertain situations and optimising opportunities, and understanding the need to seek clarity when unsure.

Proactive in identifying barriers to change and seeking ways to overcome them.

Financial and physical resources

Being aware of cost implications of failures or incorrect technical decisions.

Human Resources

Working effectively with colleagues to achieve shared objectives

Information Resources

Helping to design, implement and maintain systems of national importance with a view to improve access to NICE’s content

Considering data security in the design of systems in order to protect information and information systems from unauthorised access, use, disclosure, disruption, modification or destruction

Helping to ensure the confidentiality, integrity and availability of data regardless of the form the data may take.

Research & Development

Pro-actively keeping up to date with the latest advances and best practices in the technical field

Freedom to act

Working independently, within the direction set by senior members of the Digital Services Operations team

Having a high level of disciplined self-management

Being able to provide support and resolve user issues independently

Other

Performing any other duties within the range of skills and abilities of the post holder, as required

Adhering to NICE policies and procedures, e.g. Health and Safety at Work, Equal Opportunities, Race Equality

Respecting the confidentiality of all matters that they may learn relating to own employment and that of other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1988 and of the Freedom of Information Act 2000 and to seek guidance on these matters when in any doubt.

Essential requirement:

An intermediate level of Microsoft Work and PowerPoint

An intermediate understanding of Microsoft Excel is essential such as creating charts, although development will be provided to take this to an advanced level.

Attention to detail

Numerate

Personal Qualities

Organised and reliable

Self-motivated

Interested in statistical analysis and how it can help us understanding users’ behaviour

Passionate and interested about the digital world and how it makes modern life easier

Yearns to learn

Desired Qualifications

Minimum of 5 GCSE’s A-C

Mathematics to at least GCSE Grade A-C

English Language to at least GCSE Grade C or equivalent