Technology Support Engineer

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Technology Support Engineer - EMEA - IT

Location: Berlin

Perm/contract: Perm

The schedules below relate to the basic skill-set required of a Technology Support Engineer.

Candidates should be able to demonstrate a true working knowledge and genuine hands-on experience of working with the technologies listed.

Candidates should consider the implications of and the commitment required when working for a highly motivated, professional services company with high expectations of its core IT infrastructure and business applications.

Basic Technical Skill Set

· Windows 7, (building / configuring, installing, setting up and administering Windows 7 computers in a network environment),

· Windows 10, (building / configuring, installing, setting up and administering Windows 10 computers in a network environment),

· Active Directory / Microsoft Exchange 2010,

· MS Office 2013

· Office 365 email

· Hardware setup (laptops, desktops, IPads, tablets, Blackberries, IPhones, Androids),

· Citrix AMC.

· Familiarisation with infrastructure cabling and patching.

· Basic networking including wireless

· Audio Visual Systems, Video Conferencing and Audio Conference Bridges

· Familiarisation with SCCM

Duties

· Providing face to face support as well as over the telephone and email,

· Remotely, troubleshooting Windows PC hardware and software faults,

· Administering network user rights and permissions,

· Citrix knowledge including Management Console,

· Take responsibility for maintaining IT equipment's Inventory database,

· Monitor and report licence status for all IT equipment,

· Supporting MS Office 2013, 2010, Exchange 2007 and Active Directory,

· Install, set up and administer Windows 7 and Windows 10 computers in a network environment as well as providing network support and administration,

· Acting as the local 'intelligent hands' in support of other support operations.

· Assistance with the establishment of audio and video conferences.

· Advising on personal devices and their use in the office.

· Responsible for creation and maintenance of the desktop builds and end-user environments

Experience

· Demonstrable technical experience in supporting desktop hardware and software;

· Demonstrable understanding of Microsoft operating system environments (including Office 2010 and Windows 7 and 10);

· Good awareness of the licencing requirements for hardware and software;

· Understanding of the importance of IMDB to the business;

· Sound problem solving and innovative analytical skills;

· Familiarisation with ITIL practices;

· Small project engagement, ( office re-organisation / moves )

· Proficient English and German level!

Best regards,

Trung Nguyen

Resourcing Consultant

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Tel: +49 (0) 89/64 96 28 - 48

Fax: +49 (0) 89/64 96 28 - 30

Michael Bailey International is acting as an Employment Agency in relation to this vacancy.