Salesforce Service Manager, O2C, Q2C, Salesforce Consultant, CRM Implementation Manager - JY/4917

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Salesforce Service Manager, O2C, Q2C, Salesforce Consultant, CRM Implementation Manager

A Salesforce Service Manager is needed by my client, an industry leading FTSE 100 Company to join their team in Oxford. The Salesforce Service Manager will be responsible for production support of a Salesforce ORG, circa 20-30 active users initially supporting a business unit based out of the USA.

Main Duties and Responsibilities for the Salesforce Service Manager:

Standard Salesforce administrator duties including but not limited to pro-active monitoring of the solution, responding to user access requests and user management, dashboard reporting and end user training.

Small functional improvements/enhancements as required alongside management of tickets and service incidents.

Quality assurance and functional acceptance, as the individual responsible for the overall production service it is required that the candidate is actively involved in the release process for all functional improvements and enhancements.

Implementation and ownership of health and performance metrics, helping to define and identify what does good look like and how well is our solution helping our internal users excel in their role.

The Salesforce Service Manager will ideally have the following skills and experience:

Demonstrable and strong experience of supporting a production Salesforce solution.

Previous service management experience for an internal facing application.

Exceptional communication skills.

A passionate for Salesforce and great customer service.

Pro-active approach and hands on.

If you are a Salesforce Service Manager looking for your next role and feel that your skills and experience match the requirements of the role then apply today.

Salesforce Service Manager, O2C, Q2C, Salesforce Consultant, CRM Implementation Manager

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

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