Service Transition Manager

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A Service Transition Manager is required with experience of transitioning working/live services to in-house teams and/or other suppliers teams, to manage the Service Transition Plan, manage the mobilisation and management of resources, facilitate and track progress across service suppliers and review local processes/work instructions in support of creation of the Service Design Packs.

Essential Skills and Experience

*ITIL and Service Management experience

*Experience of transitioning working/live services to in-house teams and/or other supplier teams - e.g. supporting and developing in-house capability and capacity and maintaining an exit strategy/handover

*Ability to achieve formal confirmation that acceptance criteria have been met and that the service provider is ready to operate the new service when it has been deployed

*Ability to identify and manage internal or external suppliers to ensure successful delivery of products and services required by the business

*Experience of successfully delivering Service Transition outcomes for national organisations working in complex and highly regulated environments

*Able to implement an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change

*Ability to collect and use feedback from customers and stakeholders to help measure effectiveness of stakeholder management

*Expertise in planning, implementation, control and review and audit of service provision to meet customer requirements

*Expertise in multiple project methodologies including Agile delivery, Waterfall and Agile at scale (SAFe)

*Project management skills, typically involving the development and implementation of processes to meet business needs; acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, quality

*Experience of working in blended, multi-discipline, multi-vendor team environments

*Experience of complex governance in a large organisation

*Risk, issue and dependency management skills

*Ability to engage and influence at senior levels

*An understanding of the Law enforcement landscape

*The design of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change

*The establishment and oversight of an organisations approach to the use of information and IT

*The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services

*Have experience of working with multiple cloud vendor technologies and tools (e.g Azure, UKCloud, AWS), have experience of working on migration between different cloud vendor technologies and on-premise to Cloud

*Awareness of organisational and cultural change

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.