Network Team Lead

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Responsibilities

* Manage the network & Infrastructure team

* Help to build the team and create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the department and business as a whole

* Responsible for assisting to develop, implement and maintain policies and procedures to support IT Service Level Management, Service Continuity Management, Change Management and Configuration Management ensuring compliance with ITIL principles

* Consult with users and evaluate requirements, recommend designs, provide cost analyses and business cases, plan projects, and coordinate tasks for installation/upgrades of networks and infrastructure

* Closely manage all vendors providing critical Network and/or infrastructure services to the UK business

* Maintain and develop the IT Security policy ensuring that appropriate procedures are put in place to safeguard corporate data

* Manage and report on budgets at an appropriate level to the appropriate people

* Work with other territories as required to share best practice

* Be a great leader at all times - personally demonstrate Leading the VA way:

What we're looking for:

* The finest ambassador at all times.

* A great communicator and a brilliant representative of IT

* A tenacious manager with a persuasive style

* A tertiary qualification, preferably in Computer Science or Information Systems and/or equivalent commercial experience

* MCSE/MCITP EA qualifications preferred or equivalent experience

* Advanced Windows skills including Active Directory design and integration

* Cisco or similar network design experience

* Firewall and security design experience preferably utilising Checkpoint solutions

* Experienced in data centre management and third party vendor management

* Experience of hosted Exchange and Exchange Archive solutions

* Backup architectures and design

* Experience of management and administration of a terminal services environment

* Systems deployment design and standardisation

* At least ITIL v3 Foundation qualified

* Any architecture qualifications (TOGAF etc) would be a bonus

* Demonstrable experience in delivering software projects where your role has been to lead the teams developing the solution

* Experience of technically IT projects involving a range of technologies. For example, server-client architecture, database, Cloud-technologies, networking and software application development.

* A practical understanding of principles and techniques used in shaping and managing the technical aspects of engineering projects, and experience in tailoring development processes for the more complex projects.

* Experience of managing customer/ stakeholder relationships.

* Commercially astute with an understanding of the business context of project work

* Adept in high pressure situations

* Someone who uses evidence for decision making but shows great instinct

* Comfortable with the occasional chaos that comes with working with a highly ambitious and challenging company

* Operationally aware - understands the end to end process for delivering high value projects

* Continually looks for ways to improve the quality of our services and the efficiency of the company.

* A challenger of the norm with a desire to make a real difference in the work they do

* Good knowledge of the SFIA Service Management domain with expertise in Service Design and Service Operation

What we can't live without…

*N&I team-leadership experience for a multi-site B2C company.

*Excellent man-management and technical team leadership skills.

*Excellent multi-site delivery of N&I projects

*Excellent team building skills.

*Skilled in vendor management principles and SLA management.

*Methodical yet creative approach to solution architecture:

o Systematic coverage

o Acute attention to detail

o Novel thinking

o Prioritise according to business needs

*Well-developed interpersonal skills and ability to work well within a team

*Effective verbal and written communication skills:

o Articulate scenarios which cause software defects both written and verbally

o Explain solution architecture ideas

o Challenge workflows and business processes for improvement

*Strong attention to detail and a commitment to quality

* Ability to perform under pressure and to delivering against competing priorities

*Self-motivated without the need for direct supervision, passionate, positive, and hard-working

*Highly flexible and able to adapt to ever changing environments

*Patience, tolerance and resilience

*Proficiency in interacting at all levels of an organization and with external providers

*Ability to identify potential risks and develop mitigation strategies

*Effective documentation skills

*A track record of successfully delivered projects of all shapes and sizes across a range of IT areas

* Experience of managing 3rd parties

* Excellent knowledge of project methodologies

* Ambition to be part of something special

What we'd love you to have…

* Experience of working in a tool-based environment

* Experience of procurement and supplier selection processes

* Experience and understanding of any of the following; Digital Multi Channel, Membership Systems, CRM, Business Intelligence, Mobile Apps

* Industry experience with high touch customer service organisations

* An interest in health and fitness

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.