Marketing Controller

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Senior Planning Manager

We are actively looking to secure a Senior Planning Manager to join Experis and work on the Customer Communications Manage Team for one of our clients.

We require an experienced Senior Planning Manager to work onsite with one of our clients who are a leading broadcasting media organisation offering both TV & Telecommunication services to over 10 million homes.

Our client entertains, excites and inspires their customers with a great choice of high-quality content. They strive to be the best for their customers and their people, and to make a positive contribution to life in the UK, Ireland and Europe.

Job Purpose

The successful candidate will join the Customer Communications Manage Team, who are responsible for creating customer centric, personalised, 1-2-1 contact strategies, customer experiences, campaigns and communications that help customers get the most from our client's products.

Reporting to the Test & Learn Controller, you will be responsible for driving and supporting two major programmes: (1) the Customer Communications Transformation programme, and (2) the Customer Team Test & Learn programme. You'll have a primary focus on deploying customer communications journeys and capturing and communicating programme benefits, as well as supporting in other areas as necessary.

Responsibilities include

* Own, manage and develop the Test & Learn work stream within the Customer Communications transformation programme - including putting in place robust prioritisation criteria for test ideas

* Track and report on the deployment plan for the Customer Communications transformation programme

* Own, manage and develop the benefit capture work streams for both the Customer Communications Transformation programme, and the Customer Team Test & Learn programme

* Rigorously hold test owners to account to ensure test hypotheses, designs and plans are optimised

* Establish and run weekly test and learn governance meetings for the Customer Communications Transformation programme

* Review and critically evaluate test designs and analysis

* Support test owners with reporting and analysis where necessary

* Further work stream management activities as necessary related to Customer Communications transformation

Essential skills/Knowledge

* Demonstrable understanding of commercial benefits

* Strong quantitative / analysis skills

* Well organised and able to manage multiple projects and work streams simultaneously / prioritise when necessary

* Knows when to make own decisions and when to seek guidance from management

* Able to work across multiple stakeholder groups of different disciplines and develop and maintain good working relationships

* Communicates effectively to motivate others

* Leads meetings with stakeholders across group

* Influences senior decisions and priorities

* Data & customer centric with ability to think through customer experience flows / journeys