1st Line Technical Support Advisor / IT Customer Support - ISP

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Job Title: 1st Line Technical Support Advisor

Location: Cambridge

Salary: £20,000 - £25,000 (DoE)

Job Type: Full Time, Permanent

Are you a switched on, enthusiastic individual that has a passion for technology? Do you like finding simplistic solutions for complex problems? Are you a people person, who thrives delivering great service?

The Company, a leading ISP to Business and Science Parks around the UK, are looking for 1st Line Customer Support Advisor to join their team to provide support over the phone and onsite for their customers. You will be their customer support on their hosting, telephony and connectivity platform and solutions; assisting customers with everything from assisting their customers understand their products and supporting users with troubleshooting issues with their connectivity; even assisting our engineers on site visits across the UK and ensuring that any interactions they have with our company are positive. Based in their Cambridge office, but with travel around the UK, you'll be providing support to their engineers internally and customers externally whilst ensuring their ISP services are delivered to the highest possible standard.

This is a fantastic opportunity for a talented individual to start a fruitful career in the ISP industry by taking what you know already and developing it quickly and applying it on a daily basis.

Essential

* Excellent written and verbal communication skills

* Exemplary customer service skills

* Able to listen to customers' needs and offer appropriate advice

* A solid foundation and aptitude in IT

* Self-starter attitude

* A natural problem solver with a strong attention to detail

* Comfortable with researching a solution using your own initiative

* The ability to manage and prioritise multiple conflicting priorities requiring collaboration with multiple teams across the company

* Able to communicate technical solutions in an easy to understand manner for non-technical users

* A passion for knowledge and learning in the ISP/IT industry; keeping up to date with the latest trends and solutions

Desirable

* Experience with networking and firewalls

* Knowledge of Juniper and/or Cisco experience

* MikroTik experience

* Experience with Linux O/S

* Knowledge of VOIP solutions and their functionality

* Experience with VMWare and other virtualization environments

Why choose this Company?

They know that people matter; people make a difference; not just to their company, but also to their customers; so they only bring on board the very best people to join the family.

The Company has been working with their customers to make sure that their Connectivity, Hosting and Telephony needs never stand in the way of them achieving their goals. Their two founders; Andrew and Daniel have created a company with staff that work together, learn from each other and support each other through all levels of the company. At the Company, they encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with their customers.

Benefits: Accelerate your skill set rapidly, work with new and exciting technologies, a great working environment that's supportive and knowledgeable, annual salary reviews, contributory pension, private healthcare, share in the company's success with our annual bonus, life assurance & travel expenses.

Please click the APPLY button to send your CV and Cover Letter for this role.

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