Problem and Incident Manager

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Responsibilities

· Day to day management of high priority incidents

· Management of problem tickets

· Pick up high priority tickets, work across multiple departments and clients to identify the cause.

· Work with that team to repair and prevent future occurrence

· Run post-incident reports/analysis

· Initiation and management of continual service proposals

Skills List

Essential

· ITIL Foundation and intermediate qualifications desired

· Previous experience in Incident or Problem Management

What next?

If you are interested in this position and would like further information then please do not hesitate to get in touch.