IT Infrastructure Engineer


Premium Job From Recruitment CSG

Recruiter

Recruitment CSG

Listed on

26th January 2018

Location

Southampton

Salary/Rate

£30000 - £32000

Type

Permanent

Start Date

ASAP

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IT Infrastructure Engineer

Southampton

£30,000 - £32,000

Job Description Summary

We are recruiting for an exciting new position of Infrastructure Operations Engineer (Shipping) based in Southampton.

This role will be expected to work closely with both the shipping engineering teams to deliver world class service for all aspects of support and maintenance of the hardware and software of IT systems for the business.

The role holder will be expected to provide technical support and management of the IT requirements across all shipping systems ensuring they are managed in line with industry best practice for information security, resilience and stability that is required to deliver exceptional service our customers.

The role is expected to have a broad technical capability as well as proven experience ins supporting systems onboard cruise ships and those used within the cruise industry. The role also has an expectation for local and international travel as and when needed.

Requirements

The professional skills required for this role are:

Information Security [SCTY] - level 3

Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability assessments. Applies and maintains specific security controls as required by organisational policy and local risk assessments. Takes action to respond to security breaches in line with security policy and records the incidents and action taken.

Continuity management [COPL] - level 4

Provides input to the service continuity planning process and implements resulting plans.

Change management [CHMG] - level 3

Develops, documents and implements changes based on requests for change. Applies change control procedures.

System software [SYSP] - level 3

Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.

Capacity management [CPMG] - level 4

Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service.

Security administration [SCAD] - level 2

Receives and responds to routine requests for security support. Maintains records and advises relevant persons of actions taken. Assists in the investigation and resolution of issues relating to access controls and security systems.

IT Infrastructure [ITOP] - level 3

Carries out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.

Storage management [STMG] - level 3

Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage. Carries out documented configuration for allocation of storage, installation and maintenance of secure storage systems as per the agreed operational procedure (e.g. using replication software to allow resilience). Identifies operational problems and contributes to their resolution (e.g. monitoring SAN for disk failures and replacing). Uses standard management and reporting tools to collect and report on storage utilisation, performance and backup statistics.

Problem management [PBMG] - level 3

Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.

Incident management [USUP] - level 4

Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.

Responsibilities

- To provide first and second lines of IT support to the business user community. To solve problems where feasible and/or own the problem resolution (liaising with other agencies as appropriate) until solution, ensuring that the business users are regularly informed of progress.

- To be a conduit for issues arising in the business requiring resolution within IT. To recognise these issues and escalate appropriately, according to procedures, to both IT and other areas of the business.

- To liaise with internal and external bodies, including user groups, business supervisor, Technical Consultants, Strategic Planning, Project Managers and IT consultants.

- To monitor systems and proactively recognise and raise issues to the business and to IT where required.

- To communicate IT support issues effectively to the business by translation of technical jargon into layman’s terms.

- To monitor machine performance and to recognise and raise issues with the business, Services, Holidays and Group IT as appropriate.

- To administer the system maintenance procedures; raise, take ownership and update change requests / faults and communicate their progress to both internal and external customers.

- To monitor desktop system usage / performance and to recognise and raise issues with the businesses and Group IT as appropriate.

- To provide, if necessary when working on remote sites, including onboard, first line support on local data network, telephony equipment and servers, patching of data and telephony networks, installation of telephones onto desks and the back-up of local servers.

- Assist in the operation of new systems, agreeing sign off and taking on support roles as necessary, following proper training.

- To work within any SLA’s agreed with management and various areas of the business.

- To be willing to travel between various sites in order to carry out the day-to-day functions of Desktop Support and to be available for overtime as and when this is required. To also take part in the Team’s On Call Rota, enabling the Company to provide 24/7 support.

- To undertake any other activity, which is required by their line manager.

The individual

- Self-motivated, able to manage own workload effectively.

- Maintains a professional approach when working on day-to-day activities.

- Good written & verbal skills.

- Able to work methodically under pressure.

- Good analytical skills, able to use data to determine cause of incidents, and able to act on this data to resolve incidents.

- Good customer service skills. Able to maintain a good rapport with customers, ensuring timely updates around incident diagnosis or project activities.

- Flexible approach, able to react to changing situations. Often volunteers to take part in work out of normal office hours.

- Good understanding of the business, its products and customers.

- Good time management and organisation skills. Regularly manages the completion of tasks on time with some intervention from the manager.

- Positive attitude that supports confidence, respect and support from other team members.

- Able to work with other IT teams effectively.

- Must have good experience working in an infrastructure related role within a corporate environment.

- Basic level of awareness of the ITIL service management processes including incident, problem and change management.

- Educated to GCSE or equivalent

- Industry recognised, associate level qualification (e.g. MCP, VCP, RHCSA) or equivalent

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