Telecoms Provisioning & Support Specialist

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Telecoms Provisioning & Support Specialist

Job Title: Telecoms Provisioning & Support Specialist

Location: Manchester (Salford / Prestwich / Cheetham Hill area)

Benefits: Salary c£21,000 + 35 day holiday per year (incuding Bank Holidays)

Essential experience: WLR3 / Telecoms Co-ordination / broadband

Our client is a specialist Telecoms and IT industry success story. They are dynamic, growing, and provide specialist business to business Telecommunications, VoIP, Mobile Communication and IT solutions. There is now a requirement for an experienced Telecoms Provisioning & Support Specialist who has expereince in WLR3 to join their team based in their Salford office.

Objectives

As a Telecoms Provisioning & Support Specialist, it would be your responsibility to ensure customers

receive the highest level of service as expected from the company.

Customers will contact the company by phone, email and in writing to query many things including

but not limited to;

*Provisioning of a wide range of services

*Upselling current packages

*Retentions

*Phone Line, Broadband and Hosted Telephony Faults

*Technical support for a range of products and services

*Liaising with suppliers

Knowledge, Skills, Experience:

To be considered for this role, you must:

*Have previous experience within the telecommunications industry, ideally WLR3 & CPS.

*Experience of other industry supplier portals would be an advantage

*Be computer literate, and have good knowledge of Microsoft Outlook, Word and Excel.

*Have good time management skills, with the ability to prioritise workload.

*Be able to work on own initiative and also part of a team.

Other key skills:

*The ability to demonstrate excellent written, oral and interpersonal skills, be an effective

communicator across all levels of the organization.

*Good strategic planning skills.

*Must be motivated and driven to succeed.

*Good numeracy skills.

*A good technical understanding.

Additional Responsibilities

*Work closely with line manager and all internal departments to ensure best practice and the highest

level of service is achieved.