TECHNICAL ACCOUNT MANAGER - GLOBAL ACCOUNTS

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TECHNICAL ACCOUNT MANAGER - GLOBAL ACCOUNTS

Location: Dusseldorf (Germany) OR Vienna (Austria)

Duration: Permanent position

JobID: 117880

For our international client we are currently looking for a technical account manager for global accounts.

The holder of this position will manage the technical relationship with Global Accounts merchants, covering the full cycle from pre-sale, implementation of Issuing Solutions integration projects, solutions roll-out coordination and service delivery management.

Main duties and responsibilities

* Technical pre-sales for Global Accounts

* Interface with internal and external project managers and stakeholders to ensure smooth implementation of services

* Deliver Issuing Solutions in compliance with the clients processes

* Ensure that the implemented Issuing Solutions are anchored correctly in the organization

* Point of escalation in case of Global Accounts technical related issues

* Monitoring on day-to-day tasks for Global Accounts

* Regular review meetings with IT managers of Global Accounts

Relates and cooperates mainly with

* Line manager

* All Partner Integration team

* Product

* Commercials

* Technology

Background and Education

* University graduate

* 2+ years of experience in managing multinational projects with external stakeholders

* ??IT educational background

* Experience in working with virtual and distributed teams

* Customer consulting services

* Independent and self-motivating personality

* English and German language - fluent is a must

* ??Working knowledge within the POS retail or credit card industry preferred

Specific skills and knowledge

* Solid understanding of Point-of-sale related technology and transactional systems

* Ability to communicate with external partners in an efficient and structured way

* Experience with EFT payment standards, PCI, EMV within the retail or credit card industry preferred

* Accuracy, ability to analyse situations fast and to identify the correct measures

* Customer oriented approach

* Willingness to enter in technical details

* Structured and flexible at the same time in managing difficult and challenging situations

* ??Commitment and dedication to work

* ??Perseverance in reaching goals

* ???Knowledge of project management processes and tools

* Excellent communication and team skills, ability to present ideas clearly and concisely

* Excellent organizational, decision making and problem solving skills

If you are interested in this position, please, send us your CV in Word format as well as a short motivation letter as soon as possible.

We look forward to your application!

Viktorija Sirvinskyte

IT Resourcer

_________________________

Tel: +49 (0) 89/64 96 28 - 49

Fax: +49 (0) 89/64 96 28 - 30

E-Mail: viktorija.sirvinskyte (at) mbade.com

Website: www.michaelbaileyassociates.de

Michael Bailey International is acting as an Employment Agency in relation to this vacancy.