Junior Telephony Support Engineer

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Job Title: Junior Telephony Support Engineer

Location: SE1 (Waterloo, Elephant & Castle, Southwark, Lambeth North stations)

Essential experience: Telephony Support e.g Avaya/Mitel/Panasonic/Cisco/NEC/

Telecoms / VoIP Help Desk.

Benefits: Basic salary £20,000 - £25,000 (neg dep on exp)

Our client, a City of London based specialist, dynamic & growing Telecommunications & IT Company, who supply, install, support and maintains state-of-the-art Voice, VOIP and Data solutions are now seeking a Junior Telephony Support Engineer to join the team. This role is 90% office based & 10% visiting customers within the London area. It is essential for this role that the successful candidate has some telephony support or Telecoms / VoIP Help Desk experience. This an opportunity to join a dynamic company and develop your skills further.

Duties and Responsibilities

A support desk oriented role; supporting Avaya IP Office Systems, WAN & SIP connectivity and other IT services:

*Resolving faults and actioning change requests raised by clients;

* Out of hours support on a scheduled rota;

*Assisting with installations and deployment.

Essential Competencies

*Strong attention to detail;

* The ability to communicate and work collaboratively with colleagues;

*Communicate effectively with clients and deliver exceptional customer service;

*Able to work in a high pace environment and cope under pressure;

*Able to work in a team;

*Punctual and flexible;