ICT Service Desk Analyst / 1st Line Support Analyst

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Job Title: Service Desk Analyst

Location: Guildford

Salary: £24,871 - £29,026 per annum

Job Type: Permanent, Full time

Closing date: Friday 16th February 2018

Benefits:

* 24 days annual leave (rising to 28 after 5 years)

* Competitive pension scheme

* Flexible working

* 37 hour working week

* Childcare voucher scheme

* Excellent maternity and paternity leave

* Employee assistance programme (welfare services)

* Staff discounts on transport, dining, days out etc.

The Council is now seeking a Service Desk Analyst to deliver excellent first line support to their customers. You will deal with a wide variety of incidents and requests every day and no two days will be the same. Reporting to the Service Desk Team Leader you will have the autonomy to deliver the solutions, which keep their business running. The successful candidate will have good experience with supporting Windows 7 and 10, Active Directory, Windows Server Management including DHCP, DNS and WSUS, Microsoft Exchange, and Microsoft Office, printers, Windows networks and mobile devices. Experience with Mitel phone systems would be desirable but not essential.

As part of their wider transformation, the ICT team has just undertaken a department wide restructure and this role has been created to provide excellence in customer support to enable them to become a recognised leader in digital delivery to their customers.

Their core technologies are based on the Microsoft tech stack with specialist line of business solutions supporting their customer base. The 18-month ICT transformation programme will refresh their entire estate and create a sustainable platform to support the next generation of upgrades using the latest hybrid in-house and cloud solutions.

This is an exciting time to join them and use your skills to support an ambitious ICT transformation programme. They aim to transform both their internal and public services with the opportunity to gain significant experience including working in a regulated environment and GDPR compliance.

They will be rolling out new end user computing devices, smarter ways of working and cloud solutions alongside a total core technology refresh of their infrastructure.

ICT are committed to maintaining public services during the transformation and ensuring the on-going confidentiality, integrity and availability of their systems.

You will work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment.

They are committed to investing in their people and supporting every individual to achieve their full potential.

A basic Disclosure Scotland check will be required for the successful candidate.

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Candidates with the experience or relevant job titles of; Service Desk Analyst, ICT Service Desk Analyst, IT Support Analyst, IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, 1st Line Support Analyst, ICT Services Analyst may also be considered for this role.