Desktop Support Analyst - RAF Brize Norton


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

18th January 2018

Location

Oxfordshire

Salary/Rate

£20000 - £27000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

We are looking for a Desktop Support Analyst to join one of the UKs leading engineering support services organisations. The Desktop Support Analyst will maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across the business on a multiple site basis.

Responsibilities

* Fault management and rectification across the Infrastructure.

* To give technical support of all desktop platforms to second line fix across the business within the agreed performance criteria.

* Ensure Operational and Technical Documentation is maintained to agreed standards.

* To provide second line technical support through agreed Service Levels and Key Performance Indicators.

* Provide second line fault fix to agreed SLA's

* Provide second line request resolution to agreed standards and KPI's

* Maintain Desktop environments to agreed standards.

* Maintain Operational and Technical Documentation to agreed standards.

* Provide desktop application support where required.

* Satisfied customer base.

* Provide excellent customer service to the end customer

* Provide organised and regular communication regarding calls to the end customer

* Demonstrate a strong team working capability and support colleagues

Key Skills

* Experience of working in a Service Delivery environment

* Proven experience of working in accordance with Service Level Agreements

* Knowledge of the ITIL environment and process essential

* Ability to problem solve complex technical issues

* Toolset skills for all aspects of this role

* Customer focused

* A confident and self motivated team player

* Comfortable working across a multi disciplined IT environment, and diverse business

Other Working conditions:

Ability and flexibility to travel between sites. There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis.

Benefits include 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.

You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.

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