Desktop Support Analyst - RAF Brize Norton
Recruiter
Listed on
Location
Salary/Rate
Type
This job has now expired please search on the home page to find live IT Jobs.
We are looking for a Desktop Support Analyst to join one of the UKs leading engineering support services organisations. The Desktop Support Analyst will maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across the business on a multiple site basis.
Responsibilities
* Fault management and rectification across the Infrastructure.
* To give technical support of all desktop platforms to second line fix across the business within the agreed performance criteria.
* Ensure Operational and Technical Documentation is maintained to agreed standards.
* To provide second line technical support through agreed Service Levels and Key Performance Indicators.
* Provide second line fault fix to agreed SLA's
* Provide second line request resolution to agreed standards and KPI's
* Maintain Desktop environments to agreed standards.
* Maintain Operational and Technical Documentation to agreed standards.
* Provide desktop application support where required.
* Satisfied customer base.
* Provide excellent customer service to the end customer
* Provide organised and regular communication regarding calls to the end customer
* Demonstrate a strong team working capability and support colleagues
Key Skills
* Experience of working in a Service Delivery environment
* Proven experience of working in accordance with Service Level Agreements
* Knowledge of the ITIL environment and process essential
* Ability to problem solve complex technical issues
* Toolset skills for all aspects of this role
* Customer focused
* A confident and self motivated team player
* Comfortable working across a multi disciplined IT environment, and diverse business
Other Working conditions:
Ability and flexibility to travel between sites. There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis.
Benefits include 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.
You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.