Web Support Assistant

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This is a fantastic opportunity for an experienced web technician to take their career forward with an established high street brand. We have exciting plans for the development of our online retailing capability. Following the continued growth of the Lakeland websites, we need someone who can bring fresh ideas to our Ecommerce Team whilst supporting the day to day operational needs of the online store to enable continued improvements to our customer experience and to assist with the introduction of new functionality to the Lakeland website.

The main responsibilities of the role are:

           Being an expert user of all website management tools, especially the hybris suite

           Working with the Web Development Producer on new development projects from specification stages through to deployment

           Capturing and documenting business requirements from key stakeholders across the business

           Working with key stakeholders across the business to assess the impact of web initiatives on the rest of the business

           Testing of solutions, fixes, releases, etc.

Prior experience of working in a similar role is necessary. What is most important is that candidates possess a passion for the role and can clearly demonstrate they possess the abilities and competences necessary to be successful in it. It is likely that the successful candidate will have experience of developing and testing IT systems. Knowledge of relevant web development languages, such as HTML 5, CSS 3, JQuery, Ajax, a server side scripting language such as JSP and Javascript, would be a considerable advantage.

Candidates will:

           Have experience of working in a similar role

           Be able to demonstrate understanding of project management disciplines for the delivery of business change

           Be able to demonstrate the ability to quickly become proficient in the use of the software packages Lakeland uses to manage its e-Commerce and digital marketing activity

           Be highly analytical and numerate, confident in the manipulation and analysis of data in order to inform decisions

           Be confident working independently and able to apply excellent attention to detail and accuracy

           Be able to demonstrate an understanding around managing third parties, such as our IT partners, as much of the technical work necessary will be outsourced

           Have a high degree of self confidence and motivation at all times, with the ability to think on your feet, be assertive and ensure that the interests of the company always come first

           Have (or be able to build up) an extensive knowledge of Lakeland customers, our product range and their uses

           Possess excellent communication skills, both verbal and written.

The successful candidate will be part of Lakeland’s "Web Team" in the Marketing department. As such they may also be called upon to assist other members of the marketing team in their duties when necessary to assist in the completion of projects or the achievement of deadlines.

This role is full time (39hrs), salaried and based in Windermere with occasional travel to London required.

Your responsibilities will be

          Define and lead the user acceptance testing process, ensuring that all project output meets the specified quality and business requirements

          Act as the first line of web support. Capturing issues raised by customer services or wider business members, and conducting preliminary investigation and analysis to quantify the impact on the business

          Assist the web team with the technical deployment of templates, banners, emails, promotions and multi variant testing.

          Daily analysis of key web metrics ensuring the high standards of web performance are met.

You will need

          An intermediate understanding of ecommerce systems (Ideally Hybris) and their architecture

          An intermediate understanding of HTML, CSS, Java based languages and object orientated databases

          An advanced understanding of the Internet, the World Wide Web and how websites are constructed and managed.

          An intermediate understanding of web master tools, google merchant centre and other business management consoles

          Experience of end to end user acceptance testing

          The ability to define and execute testing scripts for both front end functionality and integration testing

          An ability to interpret web analytics data to help direct future business strategies and an intermediate understanding of the principles of statistical analysis

          High computer literacy with a good understanding of MS office suite

          Excellent communication skills, both verbal and written, as this role is a pivot point between key internal and external parties

          Good attention to detail

          Have strong prioritisation skills and be a self-starter

          The ability to work well under pressure and to tight deadlines

          Minimum C grade at GCSE Maths and English or equivalent

Why not find out where a career with Lakeland could take you? To apply please visit our website by clicking the APPLY button.

Closing date: 11 February 2018