Complaints Manager (Energy and Utilities Industry)

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Complaints Manager (Energy and Utilities)

Job Type: Permanent

Start Date: ASAP

Location: Buckinghamshire

Salary: £30,000 - £38,000 + benefits

ESSENTIAL SKILLS:

* Must have experience working in a Complaints Management role dealing with escalated customer issues in a regulated industry (Finance, Water, Telco, Energy)

* Excellent Stakeholder Management skills to liaise with Senior Management and outsourced partners

* Ability to motivate and inspire a team of Complaints advisors and share best practice so that issues are being dealt with effectively and complaints are being prevented prior to happening

* Excellent communication and written correspondence skills

* A driven, well presentable individual with a passion for delivering great customer service is a must

DESIRABLE SKILLS:

* Experience dealing with OFGEM/OFCOM,FSA , Citizens Advice Bureau or the Ombudsman could be an advantage

* Experience attending industry events and representing an energy company would be massively advantageous

Day To Day role:

Working as part of a small Complaints team, the successful Complaints Manager will be responsible for managing and preventing complaints from Utility customers and working with partner organisations when required. The successful Complaints Manager must be able to work with senior stakeholders and be able to focus on driving process improvements to prevent complaints whilst effectively dealing with and resolving existing issues in a diplomatic way. Other areas of the role will involve coaching, mentoring and leading by example, whilst working with outsource partners and reducing the level of complaints.

If you are a Complaints Manager looking for a permanent role in Buckinghamshire on a permanent basis then please apply today by sending your CV to Steve Jackson at Click here to contact this recruiter or by calling [Telephone number removed] - please send CVs first and get applying today!

Complaints Manager (Energy and Utilities), Buckinghamshire