Solution Architect (Multi Channel Solutions)
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Solution Architect
What we do
KCOM is a leading provider of Telecommunications and Cloud Consulting services, offering world class hosted solutions from the likes of Amazon and Microsoft.
After listening to and learning from our customers, we apply our technical knowledge to help them connect with the things that matter. With an already impressive client base including the likes of Sky, Mercedes-Benz, Jaguar and 02, KCOM's Cloud Consultancy and Telecommunication business is growing with new opportunities to develop great solutions for new and potential clients.
What will I be doing?
KCOM are looking for a Solution Architect with a passion for solving business problems with innovative technical solutions and a willingness to see these through, from conception to delivery and beyond.
As part of a digital transformation, we are supporting a national public sector organization who are looking to move away from traditional contact center services to a multi-channel hosted solution. You will therefore be responsible for architectural oversight on the design and development of cloud based software solutions that will drive savings through optimized customer experience, adviser efficiency and FTE reduction.
What do I need to do this job?
As well as possessing the following technical skills we are hoping to find a customer focused architect with solid client relationship management skills and commercial acumen, allowing them to spot potential opportunities for growth or savings that will benefit KCOM.
Essential
* Architectural knowledge of contact centre multi-channel solutions (eGain)
* Architectural knowledge of contact centre telephony solutions (Cisco, Verint, Nuance)
* Experience designing enterprise scale web/ database solutions
* Experience designing enterprise scale API solutions
* Experience implementing TDD or BDD methodologies
* Experience working in Agile environments
* Experience designing cloud based solutions (Azure, AWS)
* A solid understanding of security design and appropriate classifications (Sensitive, Official, GDPR etc.)
* Experience defining end-to-end solutions that demonstrably meet business requirements and oversee the development and deployment of those solutions
Desirable
* Architectural knowledge of common CRM solutions (MS Dynamics, SalesForce)
* Architecture knowledge of Big Data solutions, with practical experience designing and implementing a data science project
What's in it for you?
We believe in recognising, rewarding and celebrating your contribution to our business and the part you play in delivering world-class service to our customers. In addition to great Pension, Holiday and Life Assurance entitlements, we also offer:
* Performance based incentive plans - When we do well financially, we want our people to feel the benefit too.
* A supportive health and wellbeing programme
* Continuous learning opportunities - Access to hundreds of workshops and e-learning modules and training resource
* Flexible working options
To apply for this role, please click the APPLY button.