Senior IT Support Analyst /2nd Line Helpdesk Support Technician

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Job Title: Senior IT Support Analyst

Location: London, E8 - London Fields

Salary: £30,000 - £36,000 per annum

The company is a small but fast growing IT consultancy. They are looking for a dynamic individual to work with the managing director to lead the support team and assist with business development. This is a role which they see developing in importance and responsibilities directly with the growth of the business. The ideal candidate will have a good technical background but be wishing to move into a more business focused and managerial role.

Key Responsibilities:

* Daily management and direction of the IT Support Team, ensuring delegated duties are completed

* Managing projects to ensure timely completion

* Working with the Managing director to help business development, including the production of proposals, designing of solutions and attending/conducting meetings with potential new business to understand existing infrastructure

* Working with members of the support team in troubleshooting and resolving issues for clients

* Providing an escalation point for support cases if not resolved by 1st line support

Preferred Skills:

* Good knowledge of Microsoft Office 365

* Ideally MCSE and CCNA but should hold at least some certifications

* Experience of supporting Windows 7, 8, 8.1 and 10.

* Experience of supporting Windows Server 2003 to 2012.

* Experience of basic SQL Server admin

* Experience of Apple OSX

* Experience of working in a MSP environment preferred but not essential

* Experience of a wide variety of IT projects, including the setup and management of new sites

* Work well under pressure

* Good eye for detail

* Decision maker

* Team leadership

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Network Technician, Microsoft Windows Server 2008/2012/SBS, Exchange 2007/10/13, Network Analyst, Microsoft Office 2007-2016/365, Windows 7/8/10, VMware, Virtualisation, SAN, Network Engineer, Microsoft SQL 2005-2014, Citrix, Symantec Back-up Exec 12.5/2010/2012, Veeam, Acronis Backup, Networking, Switches, Routers, LAN/WAN/IPSec/MPLS, SSL VPN, Printers, SonicWALL Firewalls, System/Enterprise Monitoring Tools, Shell Scripting, Active Directory Application Deployment, IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, IT Manager 1st Line Helpdesk Engineer, IT Support Technician, Desktop Support, 1st Line Support Engineer, 2nd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support will also be considered for this role.