1st/2nd Line IT Support Engineer - Outsourced Helpdesk

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Job Title: 1st/2nd Line IT Support Engineer - Outsourced Helpdesk

Location: Little Heath, Potters Bar (EN6)

Salary: £22,000 to £28,000 per annum + benefits

Job type: Permanent, Full time

The company is seeking a new team member for their busy and dynamic outsourced IT Support helpdesk. They provide consultancy and support services to thousands of users across over a hundred different businesses in varying sectors including legal, hospitality, retail, professional services, property, healthcare and finance.

The Candidate:

The ideal candidate will have a passion for technology, solid technical and problem-solving skills and ideally some helpdesk experience providing support to end users and be well-versed in Microsoft operating systems and software packages including Windows, Windows Server and Office.

Experience working with Exchange, Active Directory, SQL, MacOS, iOS and Android operating systems and a solid understanding of networking and virtualisation principles would be advantageous.

The Role:

You will be required to provide support to users at all levels in their client organisations and excellent communication skills and a professional, courteous attitude are essential.

The role will be based at their office in Potters Bar and your responsibilities will include:

* Providing 1st and 2nd line support via telephone and e-mail

* Providing on-site support where necessary to users based in Hertfordshire and central London

* Configuring and installing new workstations and networking equipment

* Logging and updating tickets in their web-based system

* Updating documentation systems

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This position would be an excellent opportunity to develop your skills further by being exposed to a wide range of different technologies and setups as well as being provided access to training materials and learning resources during working hours (business permitting).

Working Hours:

Work hours are 09:00-18:00 Monday to Friday. Occasionally there is project work available outside of those hours and/or at weekends which is paid as overtime and is on a voluntary basis.

Please click on the APPLY button to send your CV and Cover Letter for this role.

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