3rd Line Engineer / IT Engineer / Desktop Support

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Job Title: 3rd IT Line Engineer

Location: Shoreditch, London EC2A

Salary: Competitive

Job Type: Full-Time, Permanent

Job Role:

This is a leading IT, Print and Telecoms Solutions company in the heart of the City of London. They're based at the centre of the business district, and they're surrounded by bars, restaurants, cafes, pop-ups and there's even a bit of greenery nearby!

You can find their offices in the middle of multiple transportation hubs, such as Liverpool Street, Old Street, Moorgate and Shoreditch High Street station.

Their offices are open-plan with a friendly, social culture that exudes a good fun working environment. From their shareholders down, they live the motto: "work hard, play hard", demonstrated by their social events held throughout the year.

They believe in creating an environment in which their people can thrive; they encourage everyone to maintain a healthy work/life balance, and they strongly believe in investing in their employee's futures. They're look for ambitious, driven and hardworking people to join their team.

Job Description:

Over the past few years their client base has grown, and at present they support around 600 users internally and externally (and growing)! Due to this continued growth they're looking for an experienced, accredited IT Engineer (3rd Line) to join their team. You'll be responsible for:

* Investigating, solving and liaising with clients on IT issues remotely and face-to-face;

* IT Project Work, including Server and Network installations;

* Administration and Management for:

* Active Directory

* Exchange

* Hyper-V and VM Ware

* Office 365

* Business Systems Support

* Network Infrastructure Support

* Working effectively with 1st/ 2nd line engineers and apprentices, sharing your knowledge and supporting them with their development

* Providing on-call support as part of their Out-of-Hours Major Incidents Team

What they're looking for:

They're looking for someone with previous service desk experience at 3rd level. The ideal candidate will have:

* Experience with Server and Network installations

* Experience with Microsoft Exchange, Installations and Migrations

* Knowledge of Hyper-V Clustering

* Knowledge of VMWare

* Knowledge of Storage Solutions (eg NetApp, Dell)

* Experience providing Mac support in an office environment

* Highly organised with excellent customer-service skills, both written and verbal

* Able to work independently and as part of a team

* Experience of Cisco and/or Juniper

Candidates with 70-410 (Installing and Configuring Windows Server 2012), 70-411 (Administering Windows Server 2012) or 70-412 (Configuring Advanced Windows Server 2012 Services) will have a distinct advantage.

Key Skills and Requirements:

The Successful Candidate needs to have the following experience, qualities and knowledge:

* Extensive knowledge of Microsoft Operating Systems

* Extensive knowledge of firewalls

* Extensive knowledge of Cisco switches and routers

* Extensive knowledge of TCP/IP and associated protocols

* Clear understanding of SIP and other voice protocols

* Extensive knowledge of Microsoft desktop application such as office

* Extensive knowledge of Microsoft Exchange and email protocols

* Exceptional communication skills

* Exceptional customer service skills

* Patience

What you get:

We offer a range of contractual and non-contractual benefits, such as:

* Travel card for zones 1-3

* Holiday Bonus scheme

* Life Assurance

* Private Health Insurance

* Training & Development opportunities (you'll be placed on a training path that works for you and business)

* Opportunity to sit professional exams and gain certification

* Rewards for successfully passing exams

Please click the APPLY button to send your CV and cover letter for this role.

Candidates with the experience or relevant job titles of; 3rd Line Technical Consultant, 3rd Line Support Technician, Support Engineer, 3rd IT Line Engineer, IT Engineer, IT Field Engineer, Field Engineer, Analyst, IT Analyst And Field Support Engineer, 3rd Line Senior Engineer, Net App, Cisco, Juniper, VMWare, Hyper-V Cluster, Senior I.T., Desktop Support, IT Support Engineer, Support Engineer will also be considered for this role.